Assistant Manager of Store Operations

Join to apply for the Assistant Manager of Store Operations at Hy-Vee, Inc.

• Night & Weekend Shifts Required

Job Title:

Assistant Manager Store Operations;
Assistant Manager Perishables;
Assistant Manager Health Wellness Home

Department:
General

FLSA:
Exempt

General Function:
Supervises and coordinates the activities of employees and ensures customer needs are met.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reports to:

District Store Director;
Store Manager

Positions that report to you:
All positions except those listed above or designated by the Store Director.

• Maintain a positive attitude; create an atmosphere of friendliness and fun through flexibility and teamwork.
• Generate a friendly atmosphere by encouraging employees to greet and speak to customers; provide prompt, courteous, and efficient service to customers and set a good example.
• Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smile and greet customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Make an effort to learn customers’ names and to address them by name whenever possible.
• Assist customers by:
  • Escorting them to the products they’re looking for.
  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
• Answer the telephone promptly and provide friendly, helpful service to customers who call.
• Responsible for perpetuating the fundamental values of the Hy‑Vee culture: honesty, integrity, friendliness, caring for customers and employees; demonstrate sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; share information; be fair in how customers, suppliers, and employees are treated; demonstrate good manners; show dignity; and be involved in helping the company improve and grow.
• Oversee proper training, handle employee issues, and coordinate disciplinary procedures when necessary.
• Assist management in determining specific pricing and blends.
• Determine location of ad and promotional displays, ensure product quality and quantities to meet customer and store demands and profitability.
• Ensure the store standards for customer service, employee relations, and overall departmental profitability are met.
• Ensure compliance with store accounting procedures and report potential problems.
• Oversee building/ground maintenance and all store sanitation and cleanliness to ensure they meet the store director’s and company’s guidelines.
• Use and understand all hardware and software technology in the store.
• Assist in forecasting and reviewing the store labor schedule with the store director’s guidelines.
• Evaluate employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
• Train and enforce safety procedures to provide a safe and healthy work environment for employees and customers and file customer accident forms.
• Work safely to prevent on-the-job injuries, file first report of injury, and assign duties according to restrictions.
• Direct the ordering of merchandise in their respective areas.
• Coordinate compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
• Assist with replenishing shelf product, design and construct displays.
• Discuss with employees and assist in solving problems affecting job duties, productivity, and established policies and procedures.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and work expected number of hours.

• Determine the motivational needs of employees and provide the appropriate environment.
• Recruit and interview job applicants to recommend or determine employment, and may be involved with the coordination of orientations.
• Stay…