Regional Member Specialist

Ready to take on more responsibility in your banking career? This floating role will provide you with a lot of visibility and you’ll see your impact on a daily basis. We seek eager, ambitious, service-oriented candidates who want to build their skill set, grow with our organization, and serve our Members with top-shelf service and communications. We offer competitive payrates, comprehensive benefits, and great growth potential working with terrific co-workers.

This position is based in our Reading branch (470 Main Street), and supports Region Two:
Burlington, Lawrence, Lynn, Medford, Peabody-Andover St., Peabody-Main St., Reading, Salem, and Tewksbury. Mileage will be reimbursed when working at branches other than your “home” branch in Reading.

All branch employees are scheduled weekly to ensure branch hours are properly staffed:
Monday - Wednesday 9:00 AM - 5:00 PM;
Thursday - Friday 9:00 AM - 6:00 PM;
Saturday 9:00 AM - 1:00 PM.

Fluency in both English and Spanish is a requirement.

Provide float branch coverage for various job functions in both front-end member service and secondary back-end support services. Cover member needs across a variety of delivery channels, such as face to face, over the phone, and online.

Guide members through a variety of financial transactions and provide new and existing members with information about Metro’s offerings, provide banking assistance and advice in determining which products and services best meet member needs, open member accounts, and provide problem resolution. Participate in sales initiatives and service programs to meet both branch and credit union goals.

• Provide float coverage to assigned Region’s branches by assisting with day-to-day operations, open and closing of branch locations, teller and member service support
• Assist with secondary support duties via phone support for the Universal Service Center and answering Secure Messages
• Identify financial needs of new and existing members while providing exemplary service and instilling a strong business relationship
• Accurately complete all account opening requirements, teller transactions, and end of day branch balancing, as assigned
• Conduct consumer loan interviews; aid members in the completion of loan applications including verifying identification, obtaining required signatures, and ensuring that approval conditions are met
• Contribute to sales goals; make effective referrals to Retail partners
• Resolve member escalations by determining cause of the problem, selecting, and explaining the best solution, expediting correction/adjustment, and following up to ensure resolution meets the members needs
• Comply with all Metro policies and standard operating procedures (“SOPs”), with particular attention to Office of Foreign Assets Control (“OFAC”) and security transactions, and Bank Secrecy Act (“BSA”)
• Maintain confidentiality of member information and bank operations
• Provide supervisory support to branch staff in the absence of a dedicated Branch Supervisor when assigned to a branch location; this includes open and closing of branch locations, providing transaction approvals to other staff members, handling staffing issues and addressing member escalations
• Mileage will be reimbursed when working at branches other than your “home” branch in Reading

$22.50 - $30.43/hr.

The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you’re likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation.

• Comprehensive Benefits:
  • Health, Dental, and Vision coverage for employees working minimum of 20 hours/week;
    Metro provides assistance toward premiums and copays, Sales Incentives; annual retention bonus vesting program
  • Three weeks paid vacation; 11 paid holidays
  • 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement. Metro contributes 3% regardless of employee’s contribution
  • Wellness Incentives;
    Employee Assistance Program;
    Flexible Spending Account;
    Health…