Customer Service Representative

Pay
:$22–$27/hour

Location
:
Reading, MA

• $22–$27/hour (based on experience) + bonus opportunities
• 401(k) with 3% company match
• Health, dental, vision (50% employer-paid)
• 100% employer-paid life + short/long-term disability
• Paid holidays, PTO, and sick time
• Paid birthday off

Schedule Monday–Friday, 8:00 AM – 5:00 PM

You're the hub of the operation. Every call, every schedule, every technician route runs through you.

Cooling Unlimited has been serving Middlesex County since 1986. We've built a strong reputation by taking care of our customers-and that starts with the person who answers the phone.

This role sits at the center of day-to-day operations. You'll handle a steady flow of calls, coordinate with techs in the field, and keep schedules and customers on track. Things move quickly, and priorities can shift-being organized and responsive is key. If you're organized, quick-thinking, and great with people, this is a role where you'll make an immediate impact every single day.

• Scheduling and dispatching HVAC service calls
• Managing incoming calls and customer requests
• Keeping technicians' days running efficiently
• Communicating updates between customers and field teams
• Supporting maintenance program promotion and follow-ups

• Answering calls and creating a strong first impression
• Booking and prioritizing service appointments
• Handling urgent/emergency requests with confidence
• Coordinating with technicians throughout the day
• Following up with customers to ensure satisfaction
• Assisting with light admin tasks and team support

• 1–2+ years in customer service, call center, or inside sales
• Strong multitasking and organizational skills
• Clear, professional communication (phone + written)
• Comfortable working in a fast-paced, high-call environment
• Solid computer skills (Word, Excel, Outlook; typing 30+ WPM)
• Detail-oriented with a "get it done" attitude

• HVAC, plumbing, or skilled trades experience
• Service Titan or similar dispatch software