Front Office Specialist Family Practice

At Tri Health, Front Office Specialists make a meaningful impact every day.

We’re committed to creating an exceptional place to work and receive care—one built on strong values, teamwork, and respect. Here, you’ll be supported by a compassionate community, grow your clinical skills, and contribute to high‑quality patient care in a trusted health system.

Join us and be part of a team that leads with purpose, supports your development, and stays true to the values that define who we are at our core.

Location: TPP Reading Family Practice 3147 Glendale Milford Rd, Cincinnati, OH 45241

Schedule:
Full Time Day, Weekends rotation, no holidays

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check‑out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day‑end reconciliation duties. Some locations also require this position to complete charge/receipt‑entry and charge‑receipt summaries for all office‑related services.

• High School Diploma or GED degree (Required)
• 3 - 4 years experience in a related field (Required)

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments. Informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Handles patient complaints and refers to manager as appropriate.

• Climbing
  - Rarely
• Hearing:
  Conversation
  - Consistently
• Hearing:
  Other Sounds
  - Frequently
• Interpersonal Communication
  - Frequently
• Kneeling
  - Occasionally
• Lifting