Business Operations Manager; PMO Lead

Seize your opportunity to make a personal impact as a Business Operations Manager supporting GDIT's Department of Veterans Affairs (VA) Conversion Services (CS) contract. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

The successful candidate will focus on improving response time to Veteran benefit requests through the digitization of Veteran records. The candidate will have extensive knowledge and background in financial management, with specific experience building systems and processes that accumulate data and can support information management and decision making on the contract. Experience managing program controls, performing data mining/analysis, and ensuring administrative functions are performed in compliance with contract requirements is necessary.

The Business Operations Manager will report to the Deputy Program Manager and work with the Program Manager, Operations Lead, Requirements Manager, and across the program to support all aspects of program delivery for Conversion Services (CS). Additionally, the candidate will engage with GDIT functional support in Contracts, Subcontracts, Finance, and other required areas as needed.

• Lead a team of PMO professionals in coordinating the successful completion of PMO tasks
• Implement and document robust processes and guidance for business processes both internal to GDIT and external facing to the Customer and subcontractor partners
• Engage with the Customer through VA e-mail and Teams to provide meaningful support and responses to inquiries
• Delivers regular presentations to senior leadership, effectively communicating operational performance, insights, and strategic recommendations
• Coordinate the routine review and identification of program risks through maintenance and dissemination of the program Risk Register, facilitating monthly Risk Meetings with the Customer
• Support action item management through ensuring maintenance and routine review/update of program Action Item tracker
• Capture and report on quantity-based performance metrics used to track core project functions for status reporting and invoicing
• Provide oversight for all subcontract actions, (GDIT) supply chain purchases, hiring and VA on-boarding activities, and administrative travel tracking tasks
• Utilize professional judgement, critical thinking skills, and research to improve project processes and resolve issues affecting project performance, utilizing continuous process improvement and implementing lessons learned where applicable
• Manage contract deliverables to ensure high quality and on-time submissions
• Work with the Deputy Program Manager to utilize GDIT enterprise data management systems and tools (OBIEE, AP Web Query, KOFAX Markview, SC360, BPM, Concur) in creating an integrated tracker for full life cycle of program finances at the prime and subcontractor levels

• Education: Bachelor’s degree in business or a related field or an equivalent combination of education and experience
• Required Experience: 5 + years of progressive experience supporting project or program management roles where program information must be collected, aggregated, analyzed and presented in graphically, textually, and verbally
• Required Technical
  
  Skills:
  
  Proficient in leveraging AI toolsand automation technologies to improve operational efficiency and streamline workflows; project or program finance, scheduling, staffing, security/access procedures, meeting facilitation, Customer interaction, status reporting, deliverables, subcontracting, bill of materials, and/or travel management; experience with Federal Government contracting, with knowledge of Federal Acquisition Regulations (FAR); exprience…