Customer Service Representative Reading, PA | Robert Half

Customer Service Representative

We are looking for a Customer Service Representative to support repair coordination activities for fleet units. This contract opportunity with potential for a permanent role is ideal for someone who can balance vendor communication, scheduling, and accurate record management in a fast-paced environment. The person in this role will help keep repair activity moving efficiently by monitoring service progress, updating records, and working across several business systems throughout the day.

Responsibilities:

• Coordinate transportation arrangements for units moving to and from external repair providers.
• Communicate regularly with vendors and internal branch or office teams regarding unit location, maintenance activity, and repair progress.
• Track repair timelines closely and follow up promptly on status updates, delays, and approval needs.
• Escalate outstanding repair issues when necessary to help prevent service interruptions and support timely resolution.
• Maintain accurate documentation for maintenance events, repair updates, and current unit status in company systems.
• Enter and update information across multiple platforms while managing ongoing communication with vendors and internal stakeholders.
• Use tools such as AS/400, Service Net, Microsoft Excel, and Microsoft Access to support daily coordination and reporting tasks.
• Provide organized administrative support that helps ensure repair records, schedules, and communications remain current and complete.