Debt Recovery Officer

Huntingdon, United Kingdom | Posted on 28/10/2026

• City Huntingdon
• Province Cambridgeshire
• Country United Kingdom
• Postal Code PE26

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Purpose

To provide an effective, customer-focused debt recovery service that maximises income collection and supports the resolution of outstanding debts in accordance with Council policies, procedures and collection strategies.

The postholder will manage debt recovery processes, respond to customer enquiries, investigate and resolve account issues, and support continuous service improvements. Working within the Income and Debt Recovery Team, the role requires strong customer service, negotiation and problem-solving skills to achieve positive outcomes while supporting vulnerable customers where appropriate.

• Manage debt recovery cases in line with Council policies, procedures and collection strategies.
• Maximise income collection and support the recovery of outstanding debts.
• Investigate debt recovery cases and establish appropriate recovery actions.
• Negotiate repayment arrangements and support customers in resolving outstanding balances.
• Monitor accounts and ensure recovery actions are progressed within agreed timescales.
• Maintain accurate records of debt recovery activity and customer contact.

• Act as a point of contact for customers and colleagues regarding debt recovery enquiries.
• Respond to customer queries by telephone, email and written correspondence.
• Provide accurate information and guidance regarding debt recovery processes.
• Resolve service requests and customer enquiries in a timely and professional manner.
• Handle difficult conversations with sensitivity, professionalism and empathy.
• Escalate complaints and complex issues in accordance with procedures.

• Process debt recovery transactions accurately and efficiently.
• Ensure all case management and financial records are maintained accurately.
• Support end-to-end debt recovery processes and service delivery.
• Produce and maintain management information and performance data.
• Assist with data analysis and reporting requirements.

• Identify areas where processes and services can be…