Hospitality Specialist

Tommy's Express Car Wash

Reports To:

Site Leader, Assistant Site Leader, Shift Leaders Looking for:
Full time or part time

We are SWS Ventures, the holding company for several Tommy's Express car wash franchise locations opening soon and operating in Lancaster, Berks, and Chester counties in Pennsylvania. Our car wash facilities are World Class and so is our customer service. With SWS Ventures planning additional locations, this role offers real opportunities for career growth and leadership development. At Tommy's Express Car Wash, people are the heartbeat of our business, and our mission is to enrich lives, add value, and serve the communities we call home.

As a Hospitality Specialist (Team Member), you're the face of that mission and the person guests remember long after they drive away. We hire for hospitality and train for skill. You'll get hands-on training and a team that lives our WE OWN IT values and invests in your growth. With over 260+ locations nationwide and growing, come see why people love being part of the Tommy's Express team!

This role is a great opportunity for individuals looking to transition out of the restaurant industry and into a long term career with growth potential. If you thrive in fast paced environments and enjoy working with people, many of the skills you've developed in hospitality will translate perfectly here while offering a more balanced and predictable work-life schedule.

Why You'll Enjoy Working Here:
Benefits & Perks

We believe that when we take care of our team, they take great care of our guests. Here's what you can expect:

• Base hourly rate is $13-$16 with a biweekly bonus based on sales performance which adds $2-$4 to your hourly base rate on average.
• Free car washes:
  Unlimited washes for your personal vehicle
• Flexible schedules:
  No late nights, plus role rotation to keep things fresh
• Growth opportunities:
  We promote from within and support your advancement
• Health insurance
• Work with awesome people!

What You'll Do - Position Overview

As a Hospitality Specialist, you'll be the friendly face of our brand, creating a positive experience for every guest, every time, every step of the way!

• Share Member Benefits:
  Explain membership options and perks in a low-pressure, friendly way and help guests find the best fit
• Connect & Educate:
  Talk with guests about our amenities and answer basic questions
• Own the Space:
  Keep the lobby, vacuum area, and tunnel clean, organized, safe, and stocked with supplies
• Protect Safety:
  Watch for safety or equipment issues and let a leader know right away
• Make It Right:
  Listen to guest concerns and help resolve issues so they leave happy
• Team Up for Results:
  Rotate through different stations, support your teammates, and help the site hit goals for guest experience and membership growth
• Cross-train in all positions:
  Flight Deck 1:
  Guest-facing / Handles payments and membership sales Flight Deck 2:
  Manages vehicle flow and wash operations Wash Technician:
  Monitors equipment, performs preventative maintenance, ensures wash quality Vacuum Concierge:
  Assists guests and supports site presentation Loader:
  Maximizes efficiency during high-volume periods

What You'll Bring To The Team

Hospitality at your core:
You're kind, optimistic, and genuinely enjoy making someone's day Strong communicator:
You're comfortable talking with guests and teammates, and you listen well Ideal team player:
You're humble, hungry, reliable, and bring a positive attitude that elevates the team and guest experience Adaptable & coachable:
You're open to feedback, willing to learn every station, and ready to work in a fast-paced environment Have reliable transportation Schedule flexibility:
You can work a flexible schedule, that may include weekends and some evenings Physical Aspects of the Role Ability to stand and move for extended periods Lift and move items up to 50 Ibs Kneel, crouch, bend, and climb an 8-foot ladder as needed Safely enter and move around a service pit for cleaning and maintenance Work indoors and outdoors in varying weather conditions Clean/wipe down surfaces, including some that are slightly hard to reach