Associate Director, Acceleration & Insights Operations

Associate Director, Acceleration & Insights Operations
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Hybrid:
USA
- Pennsylvania
- North Wales (Upper Gwynedd):
Full time:
Posted Today:
End Date:
November 14, 2026 (14 days left to apply):
R408336
** Job Description
** Serves as the day-to-day bridge between brand teams and the Patient Support CoE for assigned therapeutic areas, owning TA-specific insight generation, patient journey mapping, and implementation support for critical capabilities. Accountable for translating designs and patient-facing capability concepts into operational and scalable solutions — ensuring new capabilities fit into the broader architecture or new capabilities deploy without disrupting live patient support operations.
*
* Key Responsibilities:

**
* ** Understand and pressure test TA-specific patient support designs**, including workflow assumptions, operational feasibility, and implementation sequencing
* ** Serve as day-to-day bridge between brand and CoE teams**, enabling integration and one-voice execution across assigned TA
* ** Support end-to-end patient strategy execution along with the Patient Support Strategy Lead and interaction models
** across Access, Affordability, and Adherence, supporting agile pod delivery through input gathering, execution follow-through, issue tracking and resolution
* ** Support end-to-end implementation process for capabilities**, including scoping, sequencing, and operational configuration — translating documentation (design intent, success criteria, technical requirements) into operational specs for hub vendors and internal teams
* ** Identify and resolve implementation blockers** — including vendor capacity constraints, data integration gaps, CRM configuration issues, and compliance requirements — and escalate to the right stakeholders for resolution
* ** Maintain implementation playbooks
** that codify repeatable deployment processes, reducing time and risk of future capability rollouts
* ** Conduct TA-specific insight generation**, including patient-specific market research and HCP feedback as needed along with the brand patient strategy team
** Points of

Collaboration:

**
* ** Patient Experience and Acceleration Lead**:
Reporting line; aligning TA-level insights and implementation priorities to vertical strategy and CoE roadmap
* ** Patient Access, Affordability, and Adherence Operations Leads**:
Coordinating deployment timing, vendor impact, and capability sequencing across operational verticals
* ** Direct-to-Patient Platform Lead**:
Thinking through integration with DTP and other emerging channel capabilities as relevant
* ** BU Patient Support Strategy lead (SP&, Oncology, Rare Disease)**:
Receiving graduated capabilities and brand-specific configuration needs; aligning implementation timing to launch milestones
* ** DHH (Data, Hub and Hub Technology)**:
Data integration, CRM configuration, and platform changes required by new capability deployments
* ** Hub and Technology…