Case Manager Job Reading area,Pennsylvania USA,Social Work

Position: Housing Case Manager

Housing Case Manager

Safe Berks provides a safe haven and support for victims of domestic violence and sexual assault through education, advocacy and a relentless commitment to prevent abuse. We are dedicated to fostering an inclusive environment where individuals can be their true selves and feel empowered to stand up to all forms of oppression.

Position Standards

Direct Service Delivery Standard

Employee demonstrates a commitment to exceptional service for all individuals seeking assistance from Safe Berks and does so in a manner that is trauma-informed and in line with agency values of safety, respect, empowerment, education, and hope. Employee always maintains confidentiality according to agency requirements, consistently follows agency policies and procedures, and makes good decisions within the boundaries of their position expectations.

Conduct and Behavioral Standard

Employee responds to changing circumstances by being innovative and adjusting behavior to fit different situations. Employee performs work with a calm demeanor in stressful situations. Even in situations that may cause employee personal discomfort, they are able to be flexible and understand and balance others diverse views and beliefs.

Essential Skills Standard

Employee has strong communication skills, which are essential to the work of an advocate. They express oneself clearly and effectively when speaking and writing. Employee practices active listening by facilitating two-way communication and ensures that information is understood by all parties. They share information in a timely manner using the most appropriate method and follows up with individuals requesting additional information, referrals, or assistance.

Essential Duties & Responsibilities (includes but is not limited to the following):

Provide individualized support and advocacy to an approximate twelve (12) household caseload program participants enrolled in Safe Berks' Rapid Rehousing Program who are fleeing domestic violence and/or experiencing housing instability because of their victimization.

Responsible for meeting with participants regularly (no less than monthly) to assist in the development of a service plan primarily focused on identifying suitable housing options, obtaining sustainable employment, gaining access to benefits and community resources, increasing financial stability, and addressing immediate and ongoing safety concerns. Regular monitoring of the service plan, advocacy, and intervention with program participants is also required.

Screen participants during the enrollment process to ensure they meet eligibility requirements and will benefit from services provided in the program.

Complete all required enrollment, recertification, and exit paperwork with participants and ensure timely entry of information in the HMIS comparable database and ETO.

Support the development of an individual service plan collaboratively with participant that includes appropriate goals, objectives, and time frames.

Conduct regular in-person post placement visits with program participants to assist them in meeting service goals, which could include home visits, and apartment checks as needed.

Meet with participants no less than monthly to assess progress in the program and towards goal achievement and to update the service plan as needed.

Assist participants with applying for all appropriate state/federal benefits, childcare, medical insurance, education, employment, and any other needed services.

Monitor & coordinate with the BCEH Coordinated Entry Manager regarding pending referrals and acceptance of new participants and collaborate with Safe Berks' direct service staff to identify prospective participants to be referred to the program through Coordinated Entry.

Maintain and update participant data collection, communication, and financial tracking spreadsheets and complete, submit, and file required documentation by established deadlines.

Comply with all HUD funding requirements and budget spending processes and submit all financial requests and supporting documentation as per Safe Berks' fiscal policy.

Provide tenant counseling, coordinate moving arrangements, utility set-up and review and explain leases to enrolled participants.

Engage with existing and potential landlords to advocate on behalf of program participants.

Attend collaborative meetings and network with other agencies and coalitions.

Participate in monthly CoC meetings and training as required by funders.

Attend monthly staff meetings, weekly…