Client Accounts - Manager

CLIENT ACCOUNTS - MANAGER Chaneys Chartered Surveyors
• Competitive
• Hybrid - Reading (RG2 6UB
) ROLE OVERVIEW You will lead our dedicated Client Accounts function, ensuring the smooth, accurate and timely handling of client money and service charge accounting across a varied residential and mixed-use portfolio. Working in a hybrid pattern from our Reading office (RG2 6UB
), you will be the go-to person for financial stewardship, controls and reporting that give our clients and colleagues absolute confidence. You will partner closely with Property Managers, internal teams, auditors and our clients to deliver year-end accounts, manage cashflow and arrears, and continuously improve processes. With the support of an engaged team and the backing of the Odevo Group, you will combine hands-on operational oversight with thoughtful leadership and coaching.

ROLE EXPECTATIONS Most days you will oversee the day-to-day running of the client accounting team, review key reconciliations and reports, and resolve queries promptly and professionally. You will set standards, refine processes, and ensure deadlines for billing, payments, audits and year-end packs are consistently met. You will lead by example to build a supportive, high-performing culture where accuracy, service and transparency are non-negotiable.

WHAT SUCCESS LOOKS LIKE Service charge accounts and year-end packs delivered right first time and on schedule, with clear, client-friendly narratives. Bank reconciliations, payments and receipts processed daily with robust controls and zero unexplained variances. Arrears reduced through proactive credit control, fair engagement and transparent reporting to stakeholders. Clean audit outcomes with well-documented processes, timely responses and minimal adjustments. Stakeholders rate communication as proactive, clear and solutions-focused, with queries resolved quickly.

The team is engaged, continually developing, and confidently cross-skilled to maintain resilience during peak periods. HOW YOU'LL SPEND MOST OF YOUR TIME Reviewing and approving bank reconciliations, journals, supplier payments and client money movements. Overseeing service charge budgeting, invoicing, accounts preparation and year-end audit coordination. Monitoring arrears, guiding credit control activity and engaging with leaseholders and clients on solutions. Producing clear monthly reporting and KPIs for internal stakeholders and clients.

Coaching, supporting and workload-balancing a small client accounting team to deliver consistently. Driving process improvements, systems optimisation and compliance with client money regulations. WHO THIS ROLE IS FOR You are a people-centered leader who sets high standards and supports others to achieve them. You thrive on accuracy, structure and deadlines, and you bring calm, organised energy to busy periods. You communicate clearly and respectfully, building trust with clients, colleagues and suppliers.

You take ownership of problems, think commercially and focus on practical, lasting solutions. You enjoy improving processes and harnessing systems to make work simpler, faster and more transparent. EXPERIENCE THAT HELPS Client or service charge accounting experience within residential block or property management. Strong grasp of client money handling, reconciliations, service charges and year-end requirements. Working knowledge of property accounting systems (e.g., Qube, Propman, TRAMPS, or similar) and Excel.

Experience leading or mentoring a small finance team with clear SLAs and controls. Exposure to external audits and preparing robust working papers and schedules. WHAT WE OFFER Competitive salary 25 days holiday plus bank holidays Perkbox membership, discounts across retail, travel and entertainment Free eye tests Fully funded training and professional development, including paid study leave (up to £1,500) Employee referral scheme, up to £1,500 Support for Army Reserve training ABOUT CHANEYS CHARTERED SURVEYORS Chaneys is a long-established Chartered Surveying and Property Management business based in Reading, Berkshire, with roots dating back to 1959.

Operating across Berkshire and the wider Thames Valley, we manage residential and mixed-use developments with a strong reputation for professionalism, quality service and long-standing client relationships. As part of the wider Trinity Property Group and Odevo network, Chaneys combines the stability, investment and opportunities of a larger organisation with the…