Receptionist, Administrative​/Clerical

Overview

Receptionist (Florey Sexual Health Clinic) – NHS AfC:
Band 2 – Permanent, full time 37.5 hours per week. Shifts between 07:00-19:00 Monday to Friday and 09:00-13:00 Saturday.

Site:
Florey Sexual Health Clinic, Reading. Salary: £24,465 per annum. Closing date: 15/02/2026 23:59.

Band 2 Receptionist (Florey Sexual Health Clinic). The receptionist is the first point of contact within our busy and sensitive service, requiring a friendly, unprejudiced, sympathetic, mature attitude with excellent communication and interpersonal skills at all levels. We are looking for a team player with great communication and customer service skills and a positive attitude towards work.

Please note:

The advert will close early if we receive a sufficient number of applications.

The successful candidate will be a confident and reliable individual who is flexible and adapts well to change. This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.

To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate. Previous NHS experience is not required, but customer-facing experience is desired.

Reading sits on the river Thames and has excellent road and rail links to London, Oxford and Southampton. It offers great leisure and shopping facilities, a thriving cultural scene, and good schools. The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our CARE values:
Compassionate, Inspirational, Resourceful, Excellent.

The receptionist will perform complex administrative functions and be responsible for receiving patients and visitors attending outpatient clinics, taking ownership of escalated administrative issues where appropriate. The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department. Please refer to the attached Job Description & Person Specification for further details of the role.

Education

Essential criteria

• GSCE (or equivalent) in Maths and English Language

Experience

Essential criteria

• Experience with in a customer service setting
• Experience of note management
• Previous experience of working with databases and maintaining data quality

Desirable criteria

• Reception experience
• Experience with in an NHS administration environment
• Experience of working with clients of differing healthcare needs
• Experience of working to tight deadlines

Applicant requirements:
The postholder will have access to vulnerable people in the course of their normal duties and this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and a disclosure check with the Disclosure and Barring Service.

Reference: