Receptionist; Florey Sexual Health Clinic

Overview

Band 2 Receptionist (Florey Sexual Health Clinic). Shifts are between 07:00-19:00 Monday to Friday and 09:00-13:00 Saturday. The Florey Sexual Health Clinic is looking for a full-time Band 2 Receptionist to join our busy Reception team. Reception is the first point of contact within our service and therefore a friendly, unprejudiced, sympathetic, mature attitude with excellent communication and interpersonal skills at all levels are essential qualities of the successful applicant.

We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.

• The successful candidate will be a confident and reliable individual who is flexible and adapts well to change.
• This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.
• To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate.
• Previous NHS experience is not required, but customer-facing experience is desired.

Reading sits on the river Thames and is served by road and rail links to London, Oxford and Southampton. Reading offers leisure and shopping facilities and a thriving cultural scene. The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our CARE values are:
Compassionate, Aspirational, Resourceful, Excellent.

• Date posted: 01 February 2026
• Pay scheme:
  Agenda for change
• Band:
  Band 2
• Salary: £24,465 a year per annum
• Contract:
  
  Permanent
• Working pattern:
  Full-time
• Reference number: NCG
• Job locations:
  Florey Sexual Health Clinic, 21a Craven Road, Reading, RG1 5LE

The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics, taking ownership of escalated administrative issues where appropriate. The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.

• Essential: GCSE (or equivalent) in Maths and English Language
• Essential:
  Experience with in a customer service setting
• Essential:
  Experience of note management
• Essential:
  Previous experience of working with databases and maintaining data quality
• Desirable:
  Reception experience
• Desirable:
  Experience with in an NHS administration environment
• Desirable:
  Experience of working with clients of differing healthcare needs
• Desirable:
  Experience of working to tight deadlines

Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the DBS to check for any previous convictions.