Administrations Support

Job Title: Administrations Support

Location: Reading

Salary: 25,000 pro-rata

Job type: Part Time, Fixed-term contract (12 months), linked to funding. Continued funding is expected, so the role is likely to be extended beyond the initial 12 months (subject to confirmation). 25 hour working week.

Start date: April 2026.

Enemy of Boredom is the academy of creative excellence for young people who think differently. We operate as an alternative provision of contemporary arts education including video game design, music performance and Preparing for Adulthood life skills courses; delivered from a growing number of dedicated centres across the UK and online.

The Role:

We are seeking a reliable, organised and compassionate Admissions Support professional to act as the first point of contact for new enquiries and to support the smooth running of our admissions processes. This role is central to ensuring families, schools and local authorities receive a professional, efficient and supportive experience from initial enquiry through to onboarding.

Safeguarding, health & safety:

• Follow safeguarding policies and report any concerns immediately in line with procedure.
• Support online safety practices where delivery includes digital platforms.
• Adhere to health and safety guidance, including risk assessments for practical activities.

Skills and abilities that EOB look for:

• Confident and professional communication style (telephone, email and video)
• Warm, approachable and empathetic manner
• Excellent organisational skills and strong attention to detail
• Ability to manage multiple enquiries and prioritise workload effectively
• Ability to prioritise workload, meet deadlines and respond within required time frames
• Comfortable communicating with a range of parents and professionals
• Ability to manage sensitive and confidential information appropriately
• Ability to work independently and as part of a team
• Proficiency in digital tools and office software (e.g., Microsoft Office, Google Workspace)
• Experience in an administrative or office support role
• Experience with in education, alternative provision or SEND environments
• Understanding of EHCP processes
• Understanding of safeguarding principles and confidentiality
• Experience supporting basic financial or HR processes
• Commitment to improving outcomes for vulnerable young people

Duties and responsibilities:

• Provide day-to-day administrative support to centre staff and management
• Maintain accurate records, databases and reports
• Support communication with learners, parents and partner organisations
• Assist with scheduling, bookings and resource preparation
• Contribute to the organisation of events, workshops and training sessions
• Support compliance with safeguarding, health & safety and data protection policies
• Act as the first point of contact for all new enquiries via telephone and email
• Respond to enquiries from parents, schools and local authorities in a timely and professional manner
• Provide clear and accurate information about courses, admissions processes and next steps
• Log, track and follow up enquiries and referrals using internal systems
• Respond to Local Authority consultations within required time frames
• Review referral documentation, including EHCPs, to assess suitability of placement
• Maintain accurate student records in line with GDPR and safeguarding standards
• Arrange visits and taster sessions in collaboration with the Headteacher of the relevant site
• Conduct video calls with parents, new schools and local authority representatives where required
• Support the referrals/admissions team with administrative tasks
• Assist in the onboarding of students to ensure smooth transitions into provision

Benefits:

• Confidential support through an Employee Assistance Programme (EAP)
• Stress management and wellbeing resources
• Flexible working arrangements where the role allows
• Paid day off for your birthday
• Team and social activities

Please click APPLY to send your CV for this role.

Candidates with the relevant experience or job titles of:
Admin Assistant, Office Administrator, Administrator, Administration Clerk, Administrative Assistant, Receptionist, Secretary, Business Administrator, Support Administrator, Reception Administrator, Business Support, Executive Assistant, Office Assistant, Office Coordinator, Secretary, Clerk, Business Administrator, Accounts Administrator, PA, Executive Assistant, Customer Service Executive, Client Support Advisor, Office Administrator, Customer Service Advisor, Customer Relations, Client Services, Customer Support may also be considered for this role.