Receptionist, Administrative​/Clerical

Front of House Assistant
Based on-site every day

Reports to:

Front of House Manager
Purpose

Deliver a professional, friendly front-of-house service
Enhance visitor and client experience across reception, switchboard, and room bookings

Key Responsibilities
Reception

Welcome all visitors in a professional and friendly manner.
Check in visitors and notify hosts promptly.
Direct visitors to relevant departments as needed
Manage reception inbox and handle general enquiries
Book taxis and transport for staff
Maintain a clean, organised reception area
Ensure accurate visitor registration in the system

Room Bookings & Events

Coordinate meeting room bookings (setup, catering, IT, logistics)
Liaise with internal teams to ensure smooth events and meetings
Confirm and prepare daily meeting schedules
Communicate hospitality and catering requirements
Ensure rooms are cleared and reset appropriately
Maintain accurate visitor records for meetingsSwitchboard

Handle incoming calls professionally and efficiently
Transfer calls accurately to appropriate departments
Respond to enquiries within service standards
Follow procedures for cold callers and suspicious calls
Report telecom faults promptlyAdministration

Provide general administrative support as required
Assist with ad hoc tasks (e.g. training bookings, record keeping, facilities support)
Support projects led by different managers
Take ownership of assigned operational responsibilities

General Responsibilities

Maintain a professional appearance at all times
Deliver exceptional customer service and build strong relationships
Demonstrate attention to detail and accountability
Work proactively and collaborate effectively with teams
Support a positive, team-oriented environment
Handle additional duties as required

Skills & Experience Essential:

Previous front-of-house or similar experience
Excellent communication and interpersonal skills
Strong customer service focus
Ability to prioritise and manage workload
Confident problem-solving and decision-making skills
Professional appearance and demeanour
Strong relationship-building skills
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
Flexible approach to working hours and shiftsEducation

Good standard of general education

Core Competencies

Communication
Teamwork
Flexibility
Customer focus
Service delivery
Ownership

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