Administrator, Healthcare Administration, Administrative​/Clerical

An exciting opportunity for an organised and proactive person to join Community Dental Service (CDS) as an Administrator. The post holder will work closely with other administrative and clinical staff within the Community Dental Service. The post holder will be expected to liaise effectively and professionally with all levels of staff and members of the public and undertake reception duties to support the team and assist with booking patient appointments.

The dental software currently used is Sensei and full training will be provided. The post holder will also be expected to centrally co-ordinate administrative duties if required and be flexible to support other sites during periods of increased demand, staff shortage or service demands.

We are looking for someone with experience of administration, ideally within the NHS.

Working time: 30 hours per week. To be worked over 5 days Monday-Friday or 4 days 0830am - 5pm including a Monday. Base:
Tilehurst, RG30 4SH
, Office-based role.

The service has 7 clinics ranging from Thatcham to Langley and over 40 members of staff. The service treats patients with additional needs including children, people with learning and physical disabilities and the elderly. In addition, we also provide primary dental care for patients not registered or unable to receive emergency care with General dental practitioner via 111. This service is provided on weekends, weekdays and bank holidays.

Provide a comprehensive administrative service to the Community Dental Service (CDS), supporting both clinical and non-clinical teams.

Undertake reception duties including greeting patients, managing enquiries, and ensuring a welcoming and professional environment.

Book, amend, and manage patient appointments using the Sensei dental software system (training provided).

Liaise effectively with clinicians, administrative staff, patients, carers, and external agencies, ensuring clear and professional communication at all times.

Maintain accurate patient records and ensure all data is recorded in line with data protection and confidentiality standards.

Support the coordination of central administrative functions, ensuring tasks are completed efficiently and within required time frames.

Prioritise workload effectively, responding to changing service demands and managing multiple tasks simultaneously.

Provide administrative cover across CDS sites as required, supporting service continuity during staff shortages or increased demand.

Ensure compliance with Trust policies, procedures, and NHS standards, including confidentiality, safeguarding, and health & safety.

Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• Cycle to Work and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

• GCSE or equivalent standard of education including English language
• IT skills including Microsoft outlook, windows, word and Excel
• Healthcare or customer service background
• Previous experience of working for NHS
• Experience in use of sensei or similar dental software
• Effective organisational and time management skills
• Ability to use initiative and take responsibility
• Ability to prioritise appropriately
• Excellent written and verbal communication skills
• Reliable, efficient, calm under pressure
• Ability to empathise, be supportive and sensitive to the needs of others
• Ability to deal with challenging situations
• Ability to work as part of a team
• Ability to work independently
• Ability to use a practical problem-solving approach in everyday situations
• To be discreet and recognise the need for confidentiality
• Ability to deal with difficult conversations
• Able to adapt to changing circumstances
• Flexibility to meet the needs of service
• UK driving license and access to a car

• Flexibility to meet the needs of service
• UK driving licence and access to a car

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Berkshire Healthcare Foundation Trust