Technical Support Officer; Housing

Technical Support Officer (Housing)

Pay: £14.59 PAYE / £18.80 Umbrella
Job Type: Temporary (until 30/09/2026 - with possible extension), Full-Time (37 hrs, Monday-Friday, office-based)

Location:

Reading, RG2 fully onsiteOverview

We are seeking an organised and customer-focused Technical Support Officer to join a busy Housing Property Services team. This is a fast-paced, office-based role where you'll support the delivery of high-quality maintenance and repairs services across housing stock. You'll play a key role in ensuring repairs, inspections and maintenance works are coordinated efficiently from start to finish, delivering a reliable and responsive service to tenants, leaseholders, colleagues and contractors.

Key Responsibilities

Manage work orders and job tickets end-to-end, including raising, allocating and closing jobs via internal systems
Coordinate repairs and maintenance activities to ensure smooth service delivery
Act as a key point of contact for tenants, contractors and internal teams, providing a professional and customer-focused service
Maintain accurate records, databases and filing systems, ensuring all information is handled confidentially
Produce, format and proofread reports, technical documents, correspondence and meeting minutes
Support performance monitoring by collecting and analysing data, including customer satisfaction feedback
Raise and process purchase orders and invoices in line with finance procedures
Handle queries, complaints and enquiries in a professional and timely manner
Provide administrative and technical support across repairs, maintenance, compliance and engineering functions
Assist with scheduling appointments and coordinating contractor workloads

Skills & Experience

Previous experience in a similar technical support, repairs, housing or administrative role
Strong organisational skills with excellent attention to detail
Proven customer service experience, both over the phone and face-to-face
Confident using IT systems, databases and Microsoft Office (Excel, Word, PowerPoint)
Experience managing high volumes of data entry accurately
Ability to prioritise workload and meet deadlines in a fast-paced environment
Strong communication skills with the ability to handle challenging situations professionally
Experience producing reports, spreadsheets and analysing data is desirable
Ability to take accurate meeting minutes and prepare documentation to a high standard

Day-to-Day Duties

Processing repair requests and updating job management systems
Liaising with contractors and residents regarding works and appointments
Monitoring job progress and ensuring timely completion
Maintaining up-to-date service records and documentation
Supporting meetings, including minute taking and follow-up actions
Preparing reports and tracking service performance metrics

Ideal Candidate

You will have a background in delivering administrative and customer support within a repairs, maintenance or housing environment. You'll be proactive, detail-oriented and confident managing multiple priorities, with a strong commitment to delivering excellent customer service.

To apply for the Technical Support Officer (Housing) position, please submit your CV detailing your relevant experience