Office Administrator. LilyLifestyle

Administrator - (Newbury Office)

Working Hours:

Monday to Friday, 9:00am - 5:30pm (office-based)

• Provide administrative support to the Residential Sales team in the Newbury office
• Act as a key point of contact for clients and potential buyers
• Work in a fast-paced environment, delivering a high level of customer service
• Support day-to-day operations, including booking viewings and maintaining client records
• Contribute as a reliable and flexible team player with a positive, proactive approach

• Manage KYC and Anti-Money Laundering processes in line with Group requirements
• Liaise with internal onboarding and compliance teams when required
• Prepare property brochures and marketing materials
• Manage the team's invoicing process and assist with debt collection
• Register new buyers and maintain accurate records
• Keep window cards, brochure displays, and internal systems up to date
• Liaise with potential buyers, arrange viewings, and manage diaries
• Maintain client files and update the Residential client database
• Build and maintain trusted client relationships to support onboarding processes
• Support continuous improvement of business processes and team efficiency
• Carry out ad hoc administrative duties as required

• GCSEs (or equivalent), including English and Mathematics

• Previous experience in a fast-paced administrative or support role
• Experience supporting a team of professional fee earners
• Strong organisational skills with the ability to prioritise tasks and meet deadlines
• Excellent communication skills, both verbal and written
• Professional telephone manner and customer service experience
• Proficient in IT systems, including Word, Excel, and Outlook
• Experience using KYC systems or similar platforms (desirable)
• Knowledge of AML regulations, client due diligence, and sanction checks

• Self-motivated, reliable, and flexible
• Strong attention to detail and high level of accuracy
• Ability to maintain confidentiality and handle sensitive information with discretion
• Proactive approach to improving processes and efficiency
• Positive attitude towards routine administrative tasks
• Strong team player with the ability to build effective working relationships
• Punctual and adaptable in relation to working hours and responsibilities
• Interest in the real estate / estate agency sector