Choice Lettings Administrator

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Contractual hours 37

Basis Full time

Region Fixed-Term / Full-Time

Job category/type Administration / Clerical, Adult Services, Housing

We’relooking for a proactive and customer-focused administrator to join our Housing Needs team. As a Choice Based Lettings Administrator,you’llplay a key role in delivering a fair, efficient and accessible allocations service, helping residents navigate housing options during what can often be a challenging time.

This is a varied and fast-paced role whereyou’llwork with a wide range of customers,partners and internal teams to ensure applications are processed accurately and support is provided in a clear and compassionate way.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

Whatyou’llbe doing:

• Supporting the delivery of an effective Choice Based Lettings and Housing Allocations service
• Providing advice to customers on housing options, including the housing register,Homechoice, low-cost home ownership and mutual exchange schemes
• Managing enquiries via phone, email and face-to-face,ensuring excellent customer service at all times
• Processing applications, verifyinginformationandmaintainingaccuratecase records across multiple systems
• Assisting customers who may needadditionalsupport to access the lettings scheme, ensuring equality of access
• Liaising with internal departments and external agencies to gather and share information
• Supporting administrative processes such as re-registrations, eligibilitychecksand maintaining statistics/reporting data
• Contributing to fraud awareness and ensuring compliance with policies and legislation

About the role

You’llbe an organised and empathetic individual who thrives in a busy environment and enjoys helping people.

You’llbe confident communicating with a diverse range of customers and able to handle sensitive situations professionally.

We’relooking for someone who has:

• Experience working in a busy, customer-focused administrative or office environment
• Strong communication skills, both written and verbal, with the ability to explain information clearly
• The ability to manage competing priorities and work to deadlines in a fast-paced setting
• Good IT skills, including experience of databases,spreadsheets and general office systems
• Excellent attention to detail and organisational skills
• Confidence dealing with challenging or vulnerable customers in a calm and supportive way
• A collaborative approach, with the ability to work effectively as part of a team and with external partners

You’llbe part of a team that relies oneach individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day,you’llalso be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential asa great placeto live, work and play, and that everyone shares the benefits of this success.

Our values and behaviours guide how we will achieve this:

Work Together as one team - work collaboratively, with each other and with our partners, anddemonstratethe Team Reading values in everything we do

Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way

Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambitionisstrongly…