Senior Pensions Administrator

Senior Pensions Administrator

At XPS Group we operate a hybrid/flexible working style. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief. As part of our Disability Confident pledge we run the ‘Offer an interview’ scheme  you have a disability and meet the ‘essential criteria’ described in the person specification for the role being applied for, you are guaranteed an interview.

Access to the Disability Confident scheme simply requires you to (1) Show you meet the essential criteria described in the person specification, and (2) In the Offer an Interview Scheme section on our application form tick the box for "do you wish to be considered under the Guaranteed Interview Scheme?" If you are successful in your application you undertake pre‑employment checks which include:
Right to Work confirmation, DBS Disclosure check, Qualification checks, Employment and/or educational references covering five years & Satisfactory credit check. If you have any questions or require further assistance, please email

Contractual hours: 36.25

Job category/type – XPS Administration

Date posted: 11/06/2026

Job reference: REQ
003626

Senior Pensions Administrator (Insurance)

Location: Reading

Employment Type: Permanent, Full Time

Grade: Consultant

Hybrid

REQ
003626

About XPS Group:

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role:

Our teams of pensions administrators provide services to a wide range of insurance and trust‑based pension schemes, including defined benefit, defined contribution, career average revalued earnings and hybrid schemes. We are currently seeking a Senior Pensions Administrator to join our team, to provide an effective and efficient pensions administration service to XPS Administration clients, whilst participating in achieving team objectives. This is a hybrid role with an office presence expected twice per week but will require more office time during the initial ‘settling in’ period.

• Training of other team members.
• Assisting less experienced team members.
• Checking and authorising other team members’ work.
• Meeting deadlines.
• Calculation and payment of scheme benefits in accordance with the Rules/Policy Documents.
• Maintenance of membership records and other documentation.
• Understanding and application of benefit structures, Trust Deed & Rules/Policy Documents, current pensions legislation, PSO and Disclosure requirements.
• Project work as directed by Team Leader or Manager.
• Liaison with Insurance client, Actuary, Consultants, Providers, Pension Payroll Members and third parties.
• Provision of technical information both verbally and in writing.
• Compliance with ISO and AAF accreditations and support towards insurers FCA requirements.
• Completing updates to the database to ensure that records are accurately maintained.
• Dealing confidently with member enquiries by phone, email, and letter.
• Providing general support to the Administration team/manager.
• Ensuring that work is prioritised correctly so that target dates are met.

Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.

Essential:

• Previous experience within a similar role dealing with Insured arrangements schemes.
• Experience with in the pension’s industry.
• Able to demonstrate ownership, responsibility, and accountability for self.
• Be organised, methodical and logical in approach to delegated responsibilities.
• Able to assist with developing a culture of high standards, excellent quality and customer responsiveness.
• Able to develop administrators and administrative processes.
• Be well organised and be a point of reference for knowledge.
• Able to plan and…