Receptionist, Administrative​/Clerical

We have x2 Receptionist opportunities available to join our team based at Bath Road Surgery - Reading
.

• 20 hours per week
• Working pattern:
  Monday to Friday, 09:00am – 13:00pm
• 20 hours per week
• Working pattern:
  Monday to Friday, 13:00pm – 17:00pm

This role will provide a professional and welcoming reception service by managing enquiries, supporting visitors and handling telephone calls efficiently. It will coordinate appointments, room bookings and mail, maintain accurate administrative and compliance records, and ensure reception and public areas are clean, organised and well‑presented. The role will also support facilities management by logging maintenance issues, managing keys and security passes, supervising the car park when required, and administering company systems and databases.

Additionally, it will undertake general administrative tasks, respond to alarm calls and assist with resolving or escalating complaints in line with company procedures.

• Previous customer service or reception experience.
• Excellent communication and interpersonal skills.
• A professional, friendly and approachable manner.
• Ability to remain calm and supportive when dealing with queries or challenging situations.
• Some flexibility to provide additional cover on occasion, where possible.

Reading – Bath Road Surgery

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• SMART Pension contribution into which the company will contribute up to 6%
• A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

At NHS Property Services, we’re committed to creating an inclusive workplace where everyone can thrive. We welcome applications from disabled people and will make reasonable adjustments throughout the recruitment process and in the workplace to support your needs. If you require any support or adjustments, please let us know — we’re here to help.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.