Receptionist; CAT 1 - Head and Neck - RBH Townlands

Band 2 Receptionist (CAT 1 - Head and Neck)

This is a full-time post for 37.5 hours per week (the post will include working shifts between 8am and 6pm Monday to Friday).

This role is a split over two Hospital sites, being that of the Royal Berkshire Hospital in Reading and Townlands Hospital in Henley-on-Thames.

The Royal Berkshire NHS Foundation Trust, Head and Neck Directorate is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception teams.

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

The team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.

Duties include welcoming patients into the departments, preparing patient files for clinic appointments, being the first point of call for patients attending Clinic and arranging follow-up appointments for patients before they leave the department as well as other administrative duties.

The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.

Both Reading and Henley-on-Thames sit on the river Thames and are served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading and Henley-on-Thames are wonderful places to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our  CARE  values: Com passionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

For further details / informal visits contact:
Name:
Shirley Shailes

Job title:

Patient Pathway Manager Email address: shirley.s Telephone number: