Bereavement Services Administrator

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Are you an organised administrator with excellent customer service skills and a compassionate approach? Do you thrive in a role where accuracy, sensitivity and attention to detail are essential?

Reading Borough Council is seeking a Bereavement Services Administrator to join our dedicated Bereavement Services team. This rewarding role supports families, funeral directors and members of the public during some of the most significant and difficult times in their lives.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

As a Bereavement Services Administrator, you will play a vital role in ensuring burial, cremation and memorial services are delivered professionally, sensitively and in accordance with all legal requirements. You will provide high-quality administrative support whilst delivering outstanding customer care to families and stakeholders.

Key responsibilities include:

• Processing burial, cremation and memorial applications accurately and efficiently.
• Managing bookings for services, memorials and strewing ceremonies.
• Providing a professional and compassionate reception service.
• Handling enquiries and complaints sensitively and in line with Council procedures.
• Administering the Book of Remembrance and supporting memorial enquiries.
• Undertaking family history and grave record research for members of the public.
• Processing financial transactions, invoicing and banking responsibilities.
• Supporting burial, cremation and strewing services when required

We are looking for someone who can combine professionalism with empathy and who is committed to delivering an exceptional level of service.

You will have:

• Experience working in a customer-facing environment where sensitivity, patience and excellent interpersonal skills are essential.
• Administration experience involving accuracy, confidentiality and meeting deadlines.
• Excellent organisational skills and attention to detail
• Strong communication and listening skills.
• Good IT skills and confidence using a range of systems.
• A flexible and adaptable approach to work.
• The ability to undertake research and maintain accurate records.
• GCSEs (or equivalent) in English and Maths together with a good standard of education

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.

Our values and behaviours guide how we will achieve this:

work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way

maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

We offer…