Service Administrator

Our client, a reputable family-run dealership specialising in commercial vehicles in Reading, Berkshire, is seeking a Service Administrator to join their busy team. This is an excellent opportunity for an organised and proactive Service Administrator to develop a rewarding career within the automotive industry.

Benefits:

Salary up to £31,000 per annum plus a £4,000 performance-based bonus
Monday to Friday working hours, 8am - 5pm
One Saturday morning in four (8am - 12pm)
Supportive, family-oriented working environment
Employee benefits including pension scheme, cycle to work scheme, free onsite parking, and access to EUV salary sacrifice scheme
22 days holiday plus bank holidays
Discounts at high street retail stores and numerous additional perks
Opportunities for ongoing training and career progression

Duties:

Manage workshop bookings for routine maintenance, MOTs, and repairs to optimise workshop capacity
Provide clients with clear, timely updates on their vehicle’s progress
Assist with job card preparation and accurate invoicing for services and repairs
Support the Service Department by scanning job cards and maintaining vehicle service records
Promote additional workshop services and repairs to maximise sales opportunities
Order parts and subcontract work to ensure efficient workflow
Conduct post-service feedback calls to ensure customer satisfaction
Maintain health and safety standards in accordance with company policies
Support general administrative tasks, including filing and processing paperwork
Liaise effectively with customers and internal teams to facilitate smooth operation within the department

Requirements:

Proven organisational and administrative skills with excellent attention to detail
Strong communication skills, both verbal and written
Experience working in a busy environment handling multiple tasks effectively
Ability to interpret customer and internal instructions accurately
Technical understanding of automotive repair processes (experience with HGV or commercial vehicles advantageous)
Proactive attitude with a positive approach to problem solving
Ability to work independently as a Service Administrator and as part of a team
Knowledge of workshop processes and vehicle servicing

If you are ready to advance your career as a Service Administrator within a dynamic dealership environment, we encourage you to explore this Service Administrator opportunity.

Contact Consultant Dee Hogger, Automotive Recruitment Specialist at Perfect Placement covering Reading and Berkshire today to discover more about this fantastic Service Administrator opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today