Order Processing​/Customer Support Administrator

Order Processing & Customer Support Administrator – £30,000 Poole | Office-Based | Mon–Thur 8:30–5:00, Fri 8:45–2:0025 days holiday  bank holidays Are you an organised, reliable and customer-focused administrator looking for a long-term role in a friendly, supportive office? Our client, a well-established specialist business based in Poole, is seeking an Order Processing & Customer Support Administrator to join their small team.

This is a varied, fast-paced position where you’ll manage customer enquiries, process orders and support the wider team with day-to-day administration. If you enjoy being the “go-to” person, keeping workflows running smoothly and delivering excellent service, this role will suit you perfectly. A Great Team Culture You’ll be joining a small, close-knit office of 3–4 people where personality and team fit really matter.

The environment is friendly, supportive and down-to-earth, with a relaxed atmosphere and a team who work well together. This role would suit someone who is positive, approachable and comfortable in a small team where good communication and a sense of humour are valued!

Key Responsibilities Managing the customer service inbox and responding to enquiries Processing orders, quotes and customer queries Handling incoming telephone calls and providing clear, professional support Processing service reports and updating internal records Carrying out credit control tasks and monitoring outstanding payments General administration and ad-hoc duties to support the office What We’re Looking For Strong customer service and communication skills Confident managing a busy inbox and prioritising workload Accurate data entry and excellent attention to detail Experience in order processing, administration or a similar role A positive, friendly personality with a good sense of humour Comfortable working in a small, close-knit team Professional, proactive and dependable working style Benefits £30,000 salary Office-based role with a supportive, friendly team 1400 finish on Fridays 25 days holiday  bank holidays Stable, long-established business with a great reputation If you’re organised, customer-focused and enjoy a varied administrative role within a friendly, close-knit team, we’d love to hear from you.

Apply today for immediate consideration.