Customer Services Assistant

Location: Theale

Permanent Part-Time / Job Share

Salary: £18,856 - £21,482 (FTE £29,071 - £33,119) per annum,

Grade 3

Hours:

Part Time - 24 hours per week, Monday – Wednesday (08:30hrs – 17:00hrs)

Location – Service Headquarters, Calcot, Reading

Excellent annual leave allowance of 25 days pro-rata, flexible working, onsite gym, parking facilities and a Local Government Pension Scheme are available

About the role:

This is a great opportunity to work for a public service organisation committed to supporting the communities of Berkshire. We are looking for a professional and customer-focused individual to join our Facilities team as a Customer Services Assistant.

Reporting to the Customer Services Officer, you will assist in delivering an efficient and welcoming reception service at Service Headquarters. You will ensure visitors and callers receive a positive experience and that enquiries are dealt with professionally, courteously and efficiently. Alongside reception responsibilities, you will provide a range of administrative support functions to the Facilities Department.

This varied role is ideal for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.

About you:

We are seeking a motivated and engaging individual who enjoys working with others and has a positive, solutions-focused approach to their work. You will be confident communicating with a wide range of people and be able to balance competing priorities whilst maintaining high standards of customer service.

Specifically, we are seeking individuals with experience working within a reception, customer service or busy administrative environment. You will be organised, able to work independently using your own initiative and possess excellent Microsoft Office skills.

The key focus of this role (Key Responsibilities and Deliverables) is:

• Providing a professional and customer-focused reception service for Royal Berkshire Fire and Rescue Service.

• Greeting visitors, managing sign-in procedures, issuing visitor passes and providing site information and evacuation instructions.

• Providing administrative support to the Facilities Department, including raising purchase orders and receipting invoices.

• Supporting the production of identification cards and issuing security access fobs.

• Managing car parking permits and reservations and assisting with departmental resilience arrangements when required.

Key role requirements (knowledge, skills and experience):

• Experience of working within a reception or customer service environment.

• Excellent communication skills with people at all levels, both internally and externally, whilst remaining tactful and diplomatic.

• Excellent working knowledge of Microsoft Word, Excel and Outlook.

• Ability to work independently and use initiative.

Application and selection process

The successful candidate will demonstrate and promote behaviours in line with the Job Profile/Person Specification and our Behaviour Competency Framework as attached on application.

The Behavioural Competency Framework allows us to easily identify the behaviours that drive successful performance and enables us to deliver an effective service. The behaviours detailed within the job profile will be assessed throughout the selection process.

If you are interested in applying for this position click Apply Now

Please see the link to the Job Profile/Person Specification attached on application.

Appointment is conditional upon undertaking a Standard Disclosure and Barring Service (DBS) check.

Rechecks will be required in line with the Disclosure and Barring Service (DBS) and Recruitment of Ex-Offenders Policy.

Please note we do not accept applications via Agencies or CV’s without an accompanying application form.

Closing date for applications is 23:59 hours 22 November 2026.

It is anticipated that the assessment/interview process will run week commencing 30 November 2026.

Candidates should ensure they are available during this period.

Anticipated start date:
Early January 2027.

Please note that is your personal responsibility to check whether by applying / accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge.

Please view our Applicant Privacy Statement attached on application