Business Support Administrator

This full-time administrator role supports the admin team at The Colliery Practice, a large GP practice with around 14,000 patients across two sites and part of a Primary Care Network. The post covers administrative support for clinical and non-clinical processes, including lab results, medical reports, chronic disease recalls, audits and new patient records. The postholder is also the main point of contact for IT support, from system upgrades to setting up new starters.

The practice works alongside an integrated team that includes district nurses, health visitors, physiotherapists and counsellors.

• Process lab results into the practice workflow each day, following a clinical protocol
• Lead the daily processing of medical reports within policy and timescales
• Lead the operation of the chronic disease recall system and assist with recalls
• Assist with clinical audits and recall systems
• Manage new patient registrations, summarise medical records and code them
• Carry out IT upgrades across the practice and support other teams with IT input
• Configure IT for new starters and provide IT induction
• Help install new systems and processes
• Maintain the practice asset register, including records of decommissioned equipment
• Work with the management team to implement new procedures and review existing ones
• Assist management with health and safety checks
• Carry out general day-to-day administrative tasks for management

• Maths and English at grade C or above

• Experience of dealing with the public and handling sensitive, confidential information

• Competent user of IT systems, including Outlook, Excel and Power Point
• Excellent communication skills
• Able to manage workload and time
• Able to relate well to patients, carers, staff, managers and other professionals
• Able to adapt to work allocated at short notice
• Able to work under pressure and multitask in a busy environment

• Able to work unsupervised and as part of a team
• Willing to undertake appropriate training

• Previous experience in a similar role in a GP practice
• Experience of using EMIS, Docman and iGPR