Customer Services Assistant

Company:
Royal Berkshire Fire and Rescue Service

Salary: £18,856 to £21,482 a year

Hours:

Part-time

Location:

Reading, RG31 7SD

Working pattern:
On-site

Job type:
Permanent

Posting date: 28 Oct 2026

Closing date: 22 Nov 2026

This is a great opportunity to work for a public service organisation committed to supporting the communities of Berkshire. We are looking for a professional and customer-focused individual to join our Facilities team as a Customer Services Assistant.

Reporting to the Customer Services Officer, you will assist in delivering an efficient and welcoming reception service at Service Headquarters. You will ensure visitors and callers receive a positive experience and that enquiries are dealt with professionally, courteously and efficiently. Alongside reception responsibilities, you will provide a range of administrative support functions to the Facilities Department.

This varied role is ideal for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.

We are seeking a motivated and engaging individual who enjoys working with others and has a positive, solutions-focused approach to their work. You will be confident communicating with a wide range of people and be able to balance competing priorities whilst maintaining high standards of customer service.

Specifically, we are seeking individuals with experience working within a reception, customer service or busy administrative environment. You will be organised, able to work independently using your own initiative and possess excellent Microsoft Office skills.

• Providing a professional and customer-focused reception service for Royal Berkshire Fire and Rescue Service.
• Greeting visitors, managing sign-in procedures, issuing visitor passes and providing site information and evacuation instructions.
• Providing administrative support to the Facilities Department, including raising purchase orders and receipting invoices.
• Supporting the production of identification cards and issuing security access fobs.
• Managing car parking permits and reservations and assisting with departmental resilience arrangements when required.

• Experience of working within a reception or customer service environment.
• Excellent communication skills with people at all levels, both internally and externally, whilst remaining tactful and diplomatic.
• Excellent working knowledge of Microsoft Word, Excel and Outlook.
• Ability to work independently and use initiative.

Proud member of the Disability Confident employer scheme

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.