NCETM Project Administrator

Travel Requirements: Occasional travel within the UK

The role of Project Administrator plays a key role in supporting the delivery of Etio’s projects. The postholder will provide high-quality administrative support across a range of activities, including recruitment, event coordination (online and in-person), venue booking, finance processes, contracting of associates, database management, and data validation. The Project Administrator will ensure smooth operations, effective communication, and accurate reporting, contributing directly to the success and impact of Etio’s projects.

The National Centre for Excellence in the Teaching of Mathematics (NCETM), is a flagship Etio contract delivered on behalf of the Department for Education (DfE). The NCETM works in partnership with Maths Hubs across England to improve mathematics teaching and leadership.

Your core responsibilities include, but are not limited to:

• Deliver high-quality administration across multiple programmes, ensuring outputs meet specifications, deadlines, and quality standards.
• Coordinate event logistics and data management for online and in-person events, including eligibility checks and invitations.
• Maintain up-to-date guidance and processes, adapting documentation in line with technology and operational developments.
• Support managers in driving operational efficiency, ensuring accurate project documentation and smooth delivery.
• Validate data in line with the Maths Hubs network reporting deadlines, ensuring accuracy and compliance.
• Apply Etio SOPs, templates, and exemplars for consistent delivery within and across projects.
• Manage shared mailboxes and Freshdesk tickets, ensuring timely, accurate and professional responses.
• Build and maintain effective relationships with stakeholders at all levels, both internal and external, local and remote
• Track and process accreditation and endorsement records, ensuring accurate, timely administration.
• Process and publish post-event resources, including editing and uploading event recordings.
• Enter, validate, and report on data in line with GDPR requirements and organisational standards.
• Contribute to system development and testing, supporting continuous improvement of tools and processes.
• Open and support online events, including opening Zoom sessions and assisting facilitators.
• Create and distribute surveys, track completion rates, and share results.
• Provide project finance administration, including issuing POs and processing invoices.
• Work flexibly within the project, business unit and Etio team, contributing to shared priorities and providing cover during busy periods or staff absence.

• Make every day count - Deliver high-quality work on time and with focus. Take ownership of priorities and use resources effectively.
• Lead the way - Demonstrate discretion, judgement, and consistency. Take ownership and deliver with urgency.
• Deliver with empathy - Communicate clearly and respectfully. Build collaborative relationships with colleagues and partners. Be flexible and supportive to help achieve shared goals.

Your work will contribute to the following outcomes:

• Seamless delivery of online and in-person events, with logistics managed efficiently and participants well supported.
• Accurate attendance and engagement data, enabling reliable programme reporting, evaluation, and certification.
• Strong, collaborative relationships built and maintained across Etio, NCETM, and partner organisations.
• Up-to-date and accurate workflows, schedules, and trackers, ensuring projects run smoothly and on time.
• Well-maintained documentation, consistently meeting organisational and contractual quality standards.
• Operational efficiencies achieved, through proactive support to project and operational managers.
• Deadlines and targets consistently met or exceeded, ensuring confidence in delivery across stakeholders.
• Timely escalation of risks and issues, to the Project Manager and relevant Director, enabling effective resolution and minimising disruption.
• Contribution to wider business support activities to ensure the success of the NCETM contract and Etio.

Event Planning & Administration - 100% of online and in-person event actions planned and delivered on time, with logistics managed efficiently and to agreed specifications.

Guidance Maintenance
- All guidance is kept fully up to date with technology and process developments, with updates implemented promptly and…