Heavy Vehicle Service Advisor

Location: Calcot

Heavy Vehicle Service Advisor

We’re looking for an organised, confident and customer-focused Heavy Vehicle Service Advisor to join our busy HGV workshop.

You’ll be the link between our customers, technicians and workshop team, managing jobs from booking through to completion and invoicing.

The Role

Book in HGVs for servicing, repairs, inspections and MOT preparation
Raise and manage accurate job cards
Liaise with technicians to monitor job progress and identify additional work
Keep customers updated on repairs, costs and timescales
Obtain customer approval for additional work
Order parts and liaise with suppliers when required
Prepare accurate invoices for completed work
Support the Workshop Manager with daily planning and workflow
Maintain accurate workshop records and administration

What We’re Looking For

Experience in a HGV, commercial vehicle, fleet or dealership workshop
Strong customer service and communication skills
Excellent organisation and ability to manage multiple jobs
Good understanding of workshop processes, job cards and invoicing
IT literate; DMS experience would be an advantage
A confident, practical approach and the ability to work under pressure

What We Offer

Competitive salary
Overtime opportunities
Training and career development
Supportive, professional workshop team
Stable, long-term career prospects
If you have commercial vehicle workshop experience and enjoy keeping customers, technicians and jobs moving, we’d like to hear from you