Account Manager

Overview

Account Manager (UK & EMEA)

Location: Office-based, Reading

Type: Full-time, permanent

This is a hands-on Account Manager role for someone ready to step up.
Youll manage and grow UK & EMEA client accounts, build trusted relationships, and deliver Lumina Learning solutions that genuinely help organisations and people grow.

If youre organised, commercially minded, and enjoy working directly with clients, this role gives you ownership, visibility, and room to develop
.

Youll manage a portfolio of UK & EMEA clients, acting as their main point of contact and trusted partner.

• Manage and grow assigned client accounts across the UK & EMEA
• Build strong client relationships through regular calls, meetings, and face-to-face sessions
• Understand client goals and recommend the right Lumina Learning solutions
• Ensure high-quality delivery in partnership with the Direct Delivery Manager
• Attend in-house qualification events to build relationships with new clients
• Own client communication and follow-through from start to finish
• Keep CRM records accurate and opportunities up to date
• Work closely with Finance and Client Support on invoicing and payments
• Support ad hoc projects as the business grows

• You enjoy working with clients and building long-term relationships
• Youre commercially aware and motivated by growth and results
• Youre confident running client meetings and facilitating discussions
• You like owning your accounts and being accountable for outcomes
• You want to grow your career in account management

Essential

• 2+ years experience in a commercial or account management role
• Proven success managing stakeholders and hitting targets
• Strong communication and facilitation skills
• Excellent organisation and attention to detail
• Fluent written and spoken English
• Digital confidence and ability to learn new systems quickly
• Willingness to travel and be office-based during probation

Nice To Have

• Degree in Psychology, Business, or a related field
• Experience working across UK or EMEA markets

• Own and grow meaningful client relationships
• Clear development path in account management
• Purpose-led work in learning, development, and psychology
• Supportive, collaborative team culture
• Hybrid working after probation

If youre excited by owning client accounts and driving growth
, wed love to hear from you.