Propositions Specialist; Loyalty

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three, we have a hybrid working arrangement as standard for office-based employees, where employees work from a mix of office locations and their home in the UK to carry out their role.

Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 and 18:30. This allows employees to start between 08:00 and 10:00 and finish between 16:00 and 18:30.

In this role, you will support the Senior New Proposition Manager (Loyalty) in developing and executing the Loyalty roadmap items.

This role will lead end-to-end proposition design and delivery, working closely with Commercial, Finance, Technology, Direct & Indirect Channels, while meeting contractual and regulatory obligations.

Your responsibilities include:

• Owning your proposition design and execution, ensuring technical solutions meet the scope of the researched and proposed proposition.
• Engaging stakeholders effectively, communicating progress, and managing change proactively.
• Continuously assessing and improving your proposition, challenging the status quo with a pragmatic approach.
• Inputting into the NPD roadmap with a curious mindset, aiming to differentiate Three UK in the non-mobile product market.
• Monitoring competitors’ customer offers and recommending responses to create a market point of difference.
• Understanding the digital-first customer journey across all channels, ensuring requirements are customer-centric.
• Managing issues, risks, and concerns during proposition delivery, working cross-functionally to resolve and track progress.
• Supporting business requirements gathering, business rules, and guiding inputs for new propositions.
• Collaborating on build, test, deployment, and market launch activities.
• Supporting go-to-market activities and post-launch support, including hyper-care and incident management during the warranty period.
• Assisting with proposition documentation and partner/vendor coordination as needed.

Our ideal candidate will have:

• An appreciation of customer needs and how to meet them.
• Problem-solving skills, capable of synthesizing multiple information sources.
• Strong written and verbal communication skills.
• An inquisitive nature and solid work ethic.
• Comfort with change and ambiguity, with adaptability.
• A pragmatic approach to prioritization and capacity challenges.
• The ability to challenge assumptions and ask the right questions to meet customer needs.
• Excellent organizational skills and effective prioritization.

Desired experience includes GTM, project management, proposition development, and execution.