Customer Success Manager

• PE-backed, fast-moving supplier management and spend control specialist.
• Well established (25 years), but focussing on the development of their Customer Success function as they optimise their SaaS proposition.

Be one of the first true Customer Success Managers, taking the lead in shaping the CS function from scratch and driving real stability and impact.

• Own relationships with 20+ strategic clients, ranging from midmarket to enterprise, and play a pivotal role in reducing churn, improving value, and elevating the customer experience.
• Partner with visionary leadership and cross-functional teams to turn transformation plans into action. Your ideas will be welcomed!
• Join a small, forming team during an exciting "year 2 startup" phase. Your autonomy, adaptability, and willingness to execute as well as stabilise will be key.

• 5+ years in Customer Success, Account Management, or Client Services, ideally in SaaS, procurement, or finance-tech environments.
• Proven ability to build trust, coach junior talent, and work with midmarket and enterprise clients.
• Comfortable with ambiguity and changeable service offerings; excels at identifying areas for improvement and driving transformation.
• Strong cross-functional collaborator able to challenge the norm, while stabilising internal dynamics and keeping progress on track.
• Experience with CS tools (Planhat preferred, Gainsight/Churn Zero relevant) and CRM platforms (Salesforce).
• Strategic, analytical, and commercially aware; able to own metrics for churn reduction, client engagement, and CS-qualified leads.

• £60k base salary + up to 20% annual bonus (£12k potential).
• Join a growing team in a business driving major transformation—with investment, resources, and support.
• Monthly all-hands and collaborative culture; direct access to CCO and cross-functional leadership.