Pensions Administration - Continuous Improvement Analyst

At XPS Group we operate a hybrid/flexible working style. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief. As part of our Disability Confident pledge we run the ‘Offer an interview’ scheme  you have a disability and meet the ‘essential criteria’ described in the person specification for the role being applied for, you are guaranteed an interview.

Access to the Disability Confident scheme simply requires you to (1) Show you meet the essential criteria described in the person specification, and (2) In the Offer an Interview Scheme section on our application form tick the box for "do you wish to be considered under the Guaranteed Interview Scheme?" If you are successful in your application you undertake pre-employment checks which include:
Right to Work confirmation, DBS Disclosure check, Qualification checks, Employment and/or educational references covering five years & Satisfactory credit check. If you have any questions or require further assistance, please email

Contractual hours 36.25
Basis Full time
Job category/type - XPS Administration
Date posted 14/05/2026
Job reference REQ
003635

Pensions Administration - Continuous Improvement Analyst

Location: Reading

Employment Type: Permanent, Full Time

Grade: Consultant

Hybrid

REQ
003635

About XPS Group:

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role:

This is a Reading based team and therefore occasional visits to Reading office will be required.

The Continuous Improvement Team supports the administration business by seeking ways to standardise and improve processes to drive efficiency. Our goal is to remove obstacles that stand in the way of providing excellent service to our clients, and to accelerate member self-service and digitisation. This role has been created as a result of additional responsibilities transferring into the team.

Key Responsibilities:

• Spending time with Pensions Administration and Payroll team members to understand and document current processes and future needs, using standard templates. This will be a combination of in person in the office or via Teams. You may also work directly with clients to help them articulate their requirements.
• Carrying out analysis of those requirements against the standard processes used in the XPS suite of products (Aurora, Alfresco PaaS, Pay, MyPension) and creating statement of needs, in conjunction with the business SME.
• Working with the Development team and SMEs to build solutions, based on statement of needs.
• Testing changes to the systems and processes to ensure they work for all users, including regression testing. Maintaining robust records of testing to satisfy audit requirements.
• Assisting with the roll-out of new system features and processes to the end users. This may involve face to face training in offices or via Teams. You will also be involved in creating or updating process notes and recording short ‘how to’ videos for use on the intranet.
• Management of the letter and reporting suite in Aurora, working with other business areas to agree and test updates before rolling out to teams.
• Generating ideas for improvements to systems and processes. You will also be involved in identifying new providers to support new service requirements.

Your Profile:

Essential:

• Knowledge of pension administration for DB, DC, hybrid schemes. Master Trust and/or Payroll experience would also be an advantage.
• Excellent interpersonal skills: the ability to build rapport quickly and work with members of the Admin teams at all levels across the business.
• A proactive approach to change and a desire to build a deep understanding of how the XPS systems and processes operate.
• Flexibility - this is a varied role, and you will be asked to work on a number of…