Account Manager

Severn Trent isn’t all water and wastewater in the Midlands. Severn Trent Services (STS) is a thriving non-regulated business providing outstanding services in the Utilities sector across the UK. We have an ambitious growth plan and are exploring a wealth of exciting strategic opportunities to cement our place as one of the sector leaders.

If you want to do more, and come on this journey, we want you on our team.

We’re looking for an experienced Account Manager to join our team and make a real impact, ensuring our water and wastewater assets run efficiently, stay compliant, and deliver for our customers.

In this role, you’ll be at the heart of our client operations, acting as the go‑to for contractual compliance and building strong, day‑to‑day relationships to keep service standards high.

You’ll lead on Compensation Events (CEs), manage risk proactively, and ensure our supply chain is fully aligned with contract expectations. Alongside this, you’ll play a key role in shaping upgrade projects by embedding strong commercial thinking, while also managing the Asset Repair Fund (ARF) to drive value and ensure accurate reporting. With full ownership of the contract scope, you’ll bring clarity, control, and continuous improvement across compliance, risk, and stakeholder engagement.

This role is based in Reading

• Ensure compliance with all contractual obligations and service standards.
• Manage Compensation Events and lead risk mitigation activities.
• Oversee supply chain performance and manage contract changes.
• Provide commercial input to upgrade projects.
• Control and report on Asset Repair Fund (ARF) usage.