Sr. Services Program Manager

Overview

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Our mission is to safeguard the digital world and empower people to work securely and confidently. Proofpoint serves over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations.

Our BRAVE values guide how we work:
Bold in dreaming and innovating;
Responsive to feedback, challenges and opportunities;
Accountable for results and best-in-class outcomes;
Visionary in future-focused problem-solving;
Exceptional in execution and impact.

The Services Program Manager partners with Sales, Customer Success, Services, Marketing, and Product to develop and execute go-to-market (GTM) strategies that drive Services attach rates, expand Services Annual Recurring Revenue (ARR), and increase customer adoption of Proofpoint Services offerings. This role serves as both a strategic and operational leader, helping account teams identify services opportunities, position service value, and accelerate customer outcomes.

The Services Program Manager acts as a Services overlay specialist, participating in customer-facing engagements to articulate the business and operational value of Services. The ideal candidate is a self-starter who thrives in a fast-paced environment, can work independently while influencing cross-functional teams, and leverages AI technologies to improve productivity, insights, and business outcomes.

• GTM Strategy & Services Growth – Develop and execute Services GTM programs to increase attach rates, bookings, and recurring revenue. Partner with Sales leadership, Account Teams, Customer Success, and Services leadership to identify growth opportunities and drive execution. Build repeatable motions, playbooks, and best practices that improve Services adoption throughout the customer lifecycle. Analyze sales and services performance metrics to identify trends, opportunities, and areas for improvement.
  
  Establish KPIs and reporting mechanisms to measure Services pipeline, attach rates, conversion rates, and ARR growth.
• Field Engagement & Services Overlay – Serve as a Services subject matter expert and overlay specialist supporting account teams throughout the sales cycle. Participate in customer meetings, discovery sessions, workshops, and executive presentations to articulate the value of Services offerings. Assist account teams in identifying customer challenges and aligning appropriate Services solutions to desired business outcomes. Collaborate with Services leadership and delivery teams to ensure accurate positioning of service offerings and customer expectations.
  
  Support strategic opportunities and large account initiatives that require Services expertise.
• Program Management & Cross-Functional Leadership – Lead cross-functional initiatives that improve Services sales effectiveness and operational efficiency. Coordinate activities across Sales, Services, Marketing, Customer Success, Product, and Operations. Identify risks, dependencies, and obstacles that may impact Services growth objectives and develop mitigation plans. Create scalable processes that improve Services opportunity identification, qualification, and execution.
  
  Drive accountability and alignment across stakeholders to ensure successful program outcomes.
• AI Enablement & Innovation – Leverage AI technologies to improve productivity, automate workflows, generate insights, and enhance decision-making. Champion AI adoption within Services and field organizations by identifying practical use cases and best practices. Develop AI-enabled approaches to support GTM planning, customer engagement, reporting, and operational excellence. Stay current on emerging AI capabilities and recommend opportunities to improve business performance.

• Bachelor’s degree in Business, Technology, Marketing, Management, or equivalent experience.
• 5+ years of experience in Program Management, Services Sales, Customer Success, Professional Services, Sales Operations, or related roles.
• Proven experience developing and…