Senior Program Manager

Role Overview

An Amazing Career Opportunity for a Senior Program Manager, Strategic Service Programs!

Location:

Reading, UK. Job . The Senior Program Manager, Strategic Service Programs, will play a critical role in leading strategic customer, business, and transformation programs focused in EMEA while supporting global services transformation initiatives across the organization. The ideal candidate is a motivated and inquisitive self-starter who thrives in fast-paced environments, proactively identifies opportunities for improvement, develops actionable recommendations, communicates clearly, and effectively collaborates across global, cross-functional teams.

This role combines program leadership, business transformation, operational excellence, financial analysis and reporting, technology acumen, and strategic execution. The successful candidate will lead complex customer‑facing programs and internal initiatives ranging from multi-year programs to shorter-term strategic projects, while helping evolve HID’s growing service portfolio, recurring revenue offerings, operational processes, and service delivery capabilities. The Senior Program Manager, Strategic Service Programs, must manage multiple concurrent projects, programs, and business initiatives with varying levels of complexity, duration, stakeholders, and business impacts.

This includes program planning duties such as requirements management, budget planning, financial analytics including P&L, schedule management, risk management, stakeholder management, communications, and executive reporting.

Program Leadership: Lead assigned customer‑facing programs, strategic projects, and services transformation initiatives from initiation through successful delivery focused in EMEA. These may range from short‑term projects to multi‑year strategic efforts. Manage multiple concurrent projects, programs, and business initiatives with varying levels of complexity, duration, stakeholders, and business impacts. Drive program execution to facilitate delivery of all aspects across cross‑functional teams including but not limited to Services, Product Management, Engineering, Technical Support, Customer Success, Sales/Pre‑Sales, Operations, Finance, and external partners.

Develop and maintain program plans including requirements, financial analytics including P&L, schedules, risk registers, dependencies, stakeholder roles and responsibilities, communications, and executive reporting. Identify, analyze, and mitigate program risks and proactively drive mitigation steps, contingency planning, and issue resolution to support business interests. Facilitate executive reviews, steering committees, status meetings, and decision‑making forums with appropriate stakeholders. Work with Sales and Pre‑Sales to ensure program and project objectives are clear and align with strategic business objectives and customer expectations.

Support early stage budget and scope determinations when necessary. Represent customer, services, and operational perspectives in product planning activities, collaborating with Product Management and Engineering to ensure customer requirements, service delivery needs, business priorities, and strategic objectives are appropriately reflected in product roadmaps, epics, features, and improvement initiatives.

Business and Financial Analysis: Analyze program financials, business performance metrics, and operational KPIs, tracking against baseline plans of record and routinely reporting overall program performance and financial health including current risks. Support business planning activities through financial modeling, ROI assessments, business case development, and data‑driven recommendations. Develop executive‑level reporting and insights to support strategic decision‑making. Evaluate business opportunities and provide recommendations based on financial, operational, and customer impact considerations.

Technology and Innovation: Operate and communicate effectively within technical environments involving software, cloud‑based solutions, APIs, biometrics, ABIS/AFIS ecosystems, identity management solutions, cybersecurity,…