Business Quality Manager

A well-established private bank is seeking a Business Standards & Quality Manager to join its Compliance / Training & Competence (T&C) function. This is an excellent opportunity for a Paraplanner or suitability reviewer looking to transition into a broader compliance-focused role, with clear progression into a T&C Supervisory position over time.

The Role You will play a key role in ensuring high standards of advice and documentation across the business through detailed client file reviews. Working closely with advisers and T&C Supervisors, you will provide valuable feedback, identify trends, and contribute to training and coaching strategies.

Key responsibilities include:

Conducting client file reviews to assess advice suitability and documentation quality Delivering constructive feedback to advisers and identifying performance trends Supporting T&C Supervisors with oversight and coaching initiatives Maintaining and enhancing T&C processes and supervisory documentation Assisting with projects and technical support alongside senior stakeholders Ensuring adherence to regulatory standards and internal compliance frameworks About You Experience in paraplanning, file review, or advice suitability assessment Understanding of the Training & Competence (T&C) framework (desirable) Knowledge of COBS, ICOBS and/or MCOB Strong analytical skills with the ability to assess complex cases Excellent communication skills, both written and verbal Highly organised with the ability to manage workloads independently Proactive, detail-oriented, and comfortable working with stakeholders across the business Qualifications Level 4 Diploma (or equivalent) in Financial Planning or Investment Management required What’s on Offer Competitive salary (£55k–£65k, with potential flexibility) Discretionary bonus Comprehensive benefits package (including private healthcare, pension, life assurance) Hybrid working model (4 days office-based) Strong career progression within the T&C / Compliance function This is a fantastic opportunity to move into a strategic compliance role within a highly reputable banking environment, offering both variety and long-term career development.