Manager, Client Engagement

Responsibilities

• Develop and implement strategies to enhance patient recruitment and retention, leveraging multiple service line capabilities to address protocol-specific challenges
• Act as a key client partner, delivering customised recruitment and retention approaches aligned to patient insights and study requirements
• Collaborate with internal teams, including PRR specialists and operational functions, to ensure aligned and effective service delivery
• Support the development and execution of multi-channel recruitment and engagement solutions, including site-specific strategies, digital outreach, and patient-centred services
• Monitor client feedback and performance metrics, including enrolment and engagement data, to identify opportunities for optimisation
• Manage key markets as the primary point of contact, ensuring timely recommendations to support patient enrolment and retention
• Drive continuous improvement across client service delivery, supporting innovative approaches that enhance patient experience and recruitment outcomes
• Support budget development, contribute to Bid Defence meetings, and help retain patient recruitment and retention scope

• Bachelor’s degree in Business Administration, Marketing, Life Sciences, or a related field
• Proven experience in client/account management within the clinical research industry, managing multiple studies or client accounts
• Direct experience supporting and analysing patient recruitment, retention, and/or site engagement strategies within clinical trials, with the ability to interpret enrolment and engagement metrics to optimise performance
• Experience working cross-functionally with Business Development, Clinical, and Operations teams to deliver study outcomes
• Experience contributing to budget development, bid defence activities, and scope management
• Willingness to travel as required (approximately 25%)

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively—a feature exclusive to Job Tailor job listings.

• patient recruitment
• patient retention
• client management
• performance metrics analysis
• budget development
• bid defence
• site engagement strategies
• enrolment metrics interpretation
• multi-channel recruitment solutions

• collaboration
• communication
• client partnership
• continuous improvement
• strategic thinking

• Bachelor’s degree in Business Administration
• Bachelor’s degree in Marketing
• Bachelor’s degree in Life Sciences