ECommerce Insights and Performance Excellence Lead

Kenvue Is Currently Recruiting For a eCommerce Insights and Performance Excellence Lead

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you!

Join us in shaping our future–and yours. For more information, .

Commercial Director, Northern Europe

Europe/Middle East/Africa, United Kingdom, Reading, Berkshire

Hybrid

eCommerce Insights & Performance Excellence Lead (L26)

Own eCommerce performance intelligence across Northern Europe, translating data into sharp commercial decisions that accelerate Net Trade Sales (NTS), improve ROI, and embed a high‑performance, insight‑led culture across customer and functional teams.

This role acts as the commercial performance engine for eCommerce—connecting financials, execution and digital shelf excellence to drive sustained growth with customers.

eCommerce Director, Northern Europe

Pureplay (Amazon, The Hut Group, Ocado), Omnichannel (,  etc.) with input into EMEA‑level reporting and initiatives.

• Performance & KPI Ownership
• Own the Northern Europe eCommerce performance framework, defining a clear set of financial, executional and digital shelf KPIs across NTS, eNTS%, GP, EPOS, Market Share and Digital Shelf scores.
• Track performance against NE eCommerce OKRs, highlighting risks, opportunities and corrective actions with pace and clarity.
• Establish robust performance review cadence (e.g M ), ensuring insights translate into clear actions and follow‑up.
• Track and analyse omnichannel customer P&L, enabling data‑driven prioritisation of investments and resources.
• Commercial & Category Insights
• Lead continuous analysis of eCommerce campaigns and activations, including ROI measurement and retail media benchmarking, to inform future investment decisions.
• Act as the commercial insights lead for Amazon AVN, shaping 1–3 year business plan building blocks and in‑year course correction.
• Partner with Publicis and internal Retail Excellence teams to deliver actionable insights that support JBPs, AVNs and customer negotiations.
• Lead analysis of portfolio optimisation (PMPI, Spike, bundles, NPD and new portfolio initiatives) to support RGM strategy and margin delivery.
• Identify category growth opportunities through customer journey improvements, search, taxonomy and branded execution.
• Proactively share insights with EMEA and support regional initiatives that drive commercial excellence.
• Digital Shelf & On‑Site Excellence
• Own performance analysis and reporting of the digital shelf using NIQ and other tools, delivering proactive and actionable insights to stakeholders.
• Define data‑led prioritisation frameworks for digital shelf improvements in line with commercial and customer priorities.
• Set performance direction for Digital Shelf strategy across Core and Spike brands/SKUs, underpinned by clear data rationale.
• Lead onsite performance audits across key levers (search, taxonomy, content, A+ usage).
• Act as the data‑level owner for digital shelf suppliers, ensuring data accuracy, benchmarking consistency and scoring robustness.
• Lead local set‑up and integration of new digital shelf suppliers.
• Data, Tools & Capability Building
• Develop and maintain a robust single source of truth for eCommerce performance, including automated EPOS and NTS reporting.
• Track and analyse performance across customers and channels, ensuring clarity, consistency and transparency of…