Sales Operations Specialist

SALES OPERATIONS SPECIALIST JOB OUTLINE

Based: Hybrid at our Theale Office (open to remote applications)

Reports to: European Sales Operations Manager

Roland Europe Group Ltd

Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesise rs, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone.

At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match.

The Sales Operations Specialist supports the execution and optimization of European sales operations, ensuring efficient, scalable, and data-driven processes across B2B, distribution, and direct sales channels.

The role is responsible for maintaining and enhancing operational workflows, supporting commercial performance, and collaborating cross-functionally to improve systems, reporting, and data governance.

A key focus is continuous improvement — identifying opportunities to streamline processes, strengthen data accuracy, and enhance the effectiveness of sales operations infrastructure.

• Support the Sales Operations Manager and commercial leadership in delivering efficient, scalable, and consistent processes.
• Maintain a high level of accuracy, attention to detail, and data integrity in all activities.
• Operate with a proactive mindset, identifying opportunities for improvement and taking initiative to implement change.
• Demonstrate accountability and ownership of tasks, timelines, and deliverables.

• Manage and continuously improve end-to-end sales processes across B2B, distribution, and direct sales channels.
• Identify inefficiencies and implement operational improvements to enhance accuracy, speed, and scalability.
• Support coordination of operational activities within the European Sales Team.

• Maintain and administer product data, including product creation, lifecycle management, and pricing structures.
• Ensure integrity and consistency of product and pricing databases.
• Proactively identify opportunities to standardise and streamline product-related processes.

• Support the development and maintenance of reporting solutions in collaboration with the BI team (e.g. Micro Strategy).
• Contribute to system enhancement initiatives by providing user insights and operational requirements to IT and BI stakeholders.
• Act as a key user within core systems, developing a strong understanding of data structures and business logic.

• Partner with Sales Administration and wider teams to ensure smooth execution of sales processes.
• Provide training and support across departments to improve understanding of systems, tools, and workflows.
• Collaborate with Sales Operations leadership and Commercial Directors to drive operational excellence.

• Participate in company strategy meetings, product meetings, and operational reviews as required.
• Maintain a strong understanding of Roland’s product portfolio, commercial strategy, and market positioning.
• Ensure awareness of how Sales Operations integrates with broader business functions including finance, logistics, and product teams.

• Experience working in a data‑driven environment with a strong focus on accuracy and organisation.
• Practical understanding of business processes and operational workflows.
• Familiarity with reporting tools and data structures (experience with BI platforms is advantageous).
• Experience in MS Excel at an advanced level; experience leveraging AI tools in analytical workflows…