Hybrid: B2B CX Lead, End-to-End Experience Strategy
Job Description & How to Apply Below
Project People is seeking a Customer Experience Lead in Theale, Berkshire, with hybrid working (3 days in-office / 2 days at home). You will shape the end-to-end customer experience strategy for a major UK telecoms infrastructure business and oversee cross-functional collaboration to improve satisfaction and revenue.
The role requires extensive B2B CX and investor-ready governance skills, with hands-on experience in journey mapping, Voice of Customer programmes and data-driven decision making.
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