Senior Partnership Operations Lead - 6 month fixed term contract

Who we are...

At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

We are looking for a highly organised and collaborative Senior Partnership Operations Lead to take ownership of the operational delivery of our global OEM partnerships and Device Lock Controller (DLC) programme.

Note:

This is a fixed-term contract to cover a 6-month secondment into a brand new permanent role within our wider operations team. There is the potential for this position to become permanent.

• Leading OEM & DLC Operations:
  Oversee the day‑to‑day operational delivery of OEM partnerships and the DLC programme, ensuring activities remain on track and aligned across multiple stakeholders.
• Managing the Google Relationship:
  Own the operational relationship with Google, managing DLC prioritisation, approvals, launch planning and delivery timelines.
• Driving Operational Excellence:
  Define, implement and continuously improve OEM operational processes, creating clear ownership, governance and accountability across internal teams and external partners.
• Coordinating Cross-Functional Delivery:
  Bring together Business Development, Product, Delivery and regional teams to ensure OEM onboarding and launches are delivered successfully and on schedule.
• Tracking Performance & Governance:
  Build and maintain reporting dashboards and a single source of truth for programme status, milestones, risks and actions.
• Removing Delivery Blockers:
  Proactively identify operational, technical, commercial or regional issues and work across teams to resolve them quickly.
• Supporting Commercial Success:
  Provide operational insights and programme data to support commercial discussions, planning and negotiations.
• Continuous Improvement:
  Drive process and tooling enhancements that simplify delivery, improve efficiency and enable regional teams to execute successfully.

• highly organised with exceptional attention to detail
• an excellent communicator who can simplify complex topics for a wide range of stakeholders
• comfortable coordinating multiple projects and priorities simultaneously
• confident influencing and driving delivery across teams without direct authority
• proactive, solutions-focused and calm under pressure
• collaborative and enjoy working across international teams and cultures
• analytical, using data and reporting to make informed decisions
• adaptable and thrive in a fast‑paced, evolving technology environment
• someone who takes ownership, follows through on commitments and continuously looks for ways to improve how things are done

• Excellent stakeholder management and relationship‑building skills
• Strong programme and operational coordination capabilities
• Clear written and verbal communication skills
• Strong organisational and planning skills…