Delivery Business Analyst

CHAMP Cargo systems provides the most comprehensive range of integrated IT solutions and distribution services for the air cargo transport chain. Our portfolio spans core management systems, messaging services, and eCargo solutions. These include applications designed to meet customs and security requirements, quality optimization, as well as e-freight and mobility needs. Our products and services are recognized globally under the Cargospot and Traxon brands.

We serve over 200 airlines and GSAs, connecting them with approximately 3,000 forwarders and GHAs worldwide. Our solutions help customers, and their clients, adapt to the critical and ongoing changes in air transport logistics and meet the demands of global trade.

Headquartered in Luxembourg, CHAMP Cargo systems operates offices in London, Zurich, Frankfurt, Manila, Singapore, and Atlanta.

The Delivery Business Analyst is responsible for identifying and understanding customers' business issues and processes, defining and documenting customer needs, and providing functional requirements and expertise for translating these needs into CHAMP solutions. The Business Analyst ensures that solutions comply with CHAMP's processes, validates and enhances customer requirements, manages change requests, and propose technical solutions and pricing models to meet business requirements, thereby ensuring financial profitability and supporting business growth.

Accountable for a documented, feasible and costed solution position that Sales can carry to the customer and Delivery can execute without reinterpretation.

Location: Spain (Preferred)

While Spain is the preferred location for this role, we embrace a flexible approach and welcome applications from talented professionals based in the United Kingdom, Luxembourg subject to local employment requirements.

Responsibilities :

• Be the primary interface for salespersons to support customers’ engagements on technical & commercial matters.
• Analyze and document customer requirements and business process.
• Work with customers to better understand their business models and develop sound solution design to meet the customer's requirements.
• Provide customers with comprehensive, up-to-date information on CHAMP products, product enhancements, and new solutions, through customer meetings and workshops.
• Support the technical qualification of customers' communication and data exchange needs through knowledge of current new or evolving technologies and CHAMP solution portfolios.
• Identify and recommend sound solutions built through CHAMP portfolio of products to meet customers’ demands.
• Liaise with various internal stakeholders to determine effort, feasibility, scheduling, etc. Provide input to bid team for pre-sales activities (e.g., customer proposals generation, risk analysis, pricing, customer presentations, work breakdown structures etc.) ultimately to build business case for customer proposals.
• Work closely with project managers to ensure efficient transfer of projects for implementation.
• Facilitate designs to be efficiently implemented Right the First Time (RFT) and smoothly transitioned into service operation.
• Act as functional subject matter expert on the air cargo operational processes in scope for the engagement, including but not limited to booking and capacity management, export and import handling, documentation and customs, rating, and billing.
• Perform structured fit-gap analysis against the standard product offering and record, for each gap, the operational consequence of not meeting it, so that scope decisions rest on business impact rather than customer preference.
• Challenge requirements that describe the customer's existing system rather than the customer's business need and reformulate them in process terms.
• Maintain a traceable line from each requirement to its source stakeholder and to the solution element that satisfies it.
• Produce clear specifications that a build team can execute.
• Document to a standard that supports later audit and contractual reference without rework.
• For smaller and medium projects, support the customer in preparing the test scenarios,…