Business Management Senior Consultant Motorrad

Overview and Summary Overview:

This position is responsible for the delivery of client services on an account team. The Sr. Consultant is focused on both technical & client handling skills, with a heavier focus on client handling and relationship building.

• Plans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.

• Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.

• Assists management in creating estimates and proposals for clients to better understand the proposal process.

• Serves as a contact for, and develops relationships with, the client to effectively respond to client requests and inquiries in a timely manner and help improve client satisfaction.

• Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.

• Tracks, processes, analyzes and verifies data to improve accuracy and quality.

• Assume responsibility for accurate and high-quality data being utilized on assigned projects.

• Accurately performs application coding and testing functions associated with the development of custom client software.

• Use technical skills to accurately update and maintain Urban Science internal software systems.

• Adheres to quality control standards for Urban Science and client organizations.

• Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.

• Attends project meetings and participates in presenting project status updates to client representatives or internal management to clearly communicate project status, conclusions and results.

• Proactively communicates with management to provide updates and report issues in a timely manner.

• Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).

• Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.

• Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.

• Works with manager in completing annual goal setting and performance review promptly.

• Works with manager to prioritize other duties as assigned.

In preparation of possible future supervisory responsibilities, this person may be called upon to do the following for assigned staff:

• Set objectives

• Participate in performance appraisals

• Assign and prioritize work

• Approve timesheets

• Establish and maintain quality, quantity and timeliness of work

• Oversee training

• Coach, mentor, manage, and motivate

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others

• Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure

• Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way

• Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards

• Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner

• Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team

• Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors

• Information Seeking: Requires the drive to gain a deeper understanding of work-related issues or events by making a concerted effort to gather information and seek out development opportunities

• Initiative: Requires the drive to go above and beyond to improve or enhance job results

• Quality Control: Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy

• Customer Service: Requires the ability to understand and help/assist both internal and external customers and meet their needs

• Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing…