Inspection & Maintenance Delivery Manager

Drive delivery. Assure quality. Keep MBNL’s infrastructure safe, compliant and performing.

Inspection and maintenance are critical to ensuring MBNL’s infrastructure remains safe, compliant and fit for purpose. The quality of inspection data and maintenance activity also provides the insight needed to identify risks, improve performance and shape future infrastructure management strategies.

This role combines delivery management, supplier assurance, Health & Safety, quality and continuous improvement, with the opportunity to make a direct impact on the performance and efficiency of MBNL’s infrastructure estate.

• Manage the delivery of planned inspection and maintenance activity across MBNL’s passive infrastructure, ensuring work is completed safely, on time, within budget and to the required quality standards.
• Manage and challenge suppliers against KPIs, contractual requirements, MBNL standards, Health & Safety policies and relevant legislation, resolving issues and removing delivery blockers.
• Ensure accurate inspection data and evidence is captured and used to support operational decisions, future maintenance planning and infrastructure strategy.
• Drive continuous improvement with suppliers and internal teams, identifying opportunities to improve service quality, efficiency and cost.
• Respond effectively to changing priorities and urgent requirements, including dynamic events such as storm response.
• Represent MBNL in supplier governance forums and provide clear updates and recommendations to senior stakeholders.
• Use market insight, operational data and industry best practice to challenge the status quo and improve the inspection and maintenance service.

• Experience managing significant-volume delivery through third-party suppliers or service providers.
• Experience with in infrastructure asset management, construction, engineering, telecommunications or a similar operational environment.
• Strong understanding of Health & Safety within infrastructure or construction environments, including working safely at height and CDM requirements.
• Strong supplier management, communication, influencing and negotiation skills.
• Experience managing delivery against budgets, KPIs, governance processes and quality standards.
• Strong problem-solving skills and the ability to manage competing priorities and respond quickly to changing circumstances.
• Ability to use data and operational insight to identify risks, improve performance and support future planning.

• Knowledge of infrastructure inspection and maintenance programmes and Site Access processes.
• Experience with Operations or Service Management processes such as ITIL.
• Knowledge of MEICA engineering or infrastructure systems.
• Experience using Remedy, Sitetracker or similar infrastructure management tools.
• Experience working in regulated, safety-critical or complex infrastructure environments.