Senior Servicenow Grc​/Irm Transformation & Advisory Consultant

Senior Service Now GRC/ IRM Transformation & Advisory Consultant Role About Us

You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset.

Are you ready?

Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capability in the Process Automation and Service Now space. We combine world-class Service Now technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn't just about implementation; it's about reinventing possibilities, challenging norms, and driving real business outcomes.

If you're an ambitious consultant with a passion for innovation and client impact, we want you on our team.

As a Service Now GRC / IRM Transformation & Advisory Consultant
, you will be at the forefront of optimizing and transforming critical business workflows for global market leaders. You'll deliver end-to-end transformation projects, from strategic value assessments to complex Service Now implementations, directly shaping our clients' success. This role demands a blend of broad process automation experience, deep industry insight, and exceptional Service Now platform skills.

• Strategic Advisory: Providing expert, evidence-supported advisory services across Enterprise Risk Management, Policy & Compliance, Operational Resilience, Third-Party Risk Management and Governance operating models enabled by Service Now IRM.
• Outcome-Driven Delivery: Leading the design and delivery of Service Now solutions that directly enable clients' strategic business outcomes, with a focus on enterprise risk management, risk and control frameworks, operational resilience, business continuity management and third-party risk management.
• Industry Expertise: Applying deep industry subject matter expertise across diverse sectors (Financial Services, Consumer & Retail, Energy & Utilities) to tailor solutions.
• Client Partnership: Cultivating and expanding trusted advisor relationships with clients, advancing Infosys Consulting's objective to be their go-to partner.
• Practice Building: Contributing your ideas and expertise to grow our global consulting capability, coaching colleagues, and staying ahead of market trends.
• Business Development: Supporting bid responses and identifying new opportunities to expand our impact with clients.

• Service Now Mastery (5+ years required): Proven experience in Service Now implementation and advisory roles, with demonstrable expertise in the IRM suite, including Risk Management, Policy & Compliance, Audit Management, TPRM and Operational Resilience.
• Preferred Module Specializations: Integrated Risk Management (IRM),Risk & Compliance (RC), Vulnerability Response (VR), Security Incident Response (SIR), Third-Party Risk Management (TPRM), Agentic AI (Now Assist, GenAI), Configuration Management Database (CMDB).
• Consulting Acumen: A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry.
• Sector Expertise
• Financial Services:
  Supported financial institutions in governance, risk, compliance and operational resilience strategies, to strengthen regulatory adherence, risk oversight, and control effectiveness.
• Consumer & Retail:
  Strengthened enterprise risk…