Business Analyst

The Senior Business Analyst plays a key role within the Legal, Governance & Operational Excellence Directorate, supporting the Company's strategic transformation into an Infrastructure Management Company.
We are ideally looking for people who come from an asset-heavy site infrastructure company background (rail, utilities, telecoms etc) with some experience around supplier selection and procurement processes.

Working within the Centre of Excellence, the role partners closely with business teams, shareholders, and programme stakeholders to translate complex business needs into clear requirements, enabling successful delivery of strategic change programmes and business outcomes.

This role ensures business needs are understood, documented, prioritised, and translated into practical solutions that support operational excellence, transformation, and long-term business value.

• Elicit, analyse, and document clear business requirements aligned to strategic objectives
• Investigate complex business challenges and translate them into practical solutions and requirements
• Facilitate workshops and stakeholder engagement sessions to gather, validate, and refine requirements
• Act as the primary point of contact for requirements management across programmes and initiatives
• Ensure requirements remain aligned to business outcomes and agreed project scope
• Develop user stories, use cases, acceptance criteria, and supporting business analysis artefacts
• Build and maintain current and future-state process flows and supporting documentation
• Support solution testing and validation to ensure business requirements have been met
• Assist with business case development, commercial evaluations, and supplier selection activities
• Maintain process libraries and ensure analysis documentation remains accurate and up to date
• Support prioritisation activities and provide insight into delivery planning and implementation impacts
• Work closely with project, programme, commercial, and operational teams to support successful change delivery

• Proven experience in business analysis within operational, transformation, or programme environments
• Strong requirements gathering, analysis, and documentation skills
• Experience translating complex or ambiguous business needs into clear and actionable requirements
• Strong stakeholder engagement and facilitation skills across multiple organisational levels
• Excellent written and verbal communication skills
• Strong analytical, critical thinking, and problem‑solving capability
• Experience creating process flows, user stories, use cases, and acceptance criteria
• Ability to manage competing priorities and adapt to changing business needs
• Strong collaboration skills and awareness of organisational dynamics and stakeholder interests

• Business Analysis qualification or professional certification
• Telecommunications, infrastructure, or network operations experience
• Knowledge of supplier selection and procurement processes
• Commercial awareness and understanding of contract management principles
• Experience supporting or managing large-scale maintenance, operational, or transformation programmes