Sales Operations Support Specialist

Location:

Reading, Hybrid Salary: £36,000 - £47,000 FTE

Hours:

24-32 hours per week (Flexible Working Pattern)

An industry-leading packaging business is seeking a part‑time Sales Excellence Specialist in the UK. This newly created role sits within a lean, international Sales Excellence function and offers genuine flexibility for someone seeking a 60–80% position in commercial operations, sales excellence, sales support or business performance.

Working closely with a Sales Excellence Manager, you will support a regional sales organisation and play a pivotal role in driving CRM adoption, data quality, reporting, business reviews and commercial performance initiatives across multiple international markets.

• Act as a key user/superuser for the CRM, supporting the migration from Salesforce to Microsoft Dynamics.
• Drive data quality, data hygiene and CRM best practice across the sales organisation.
• Support the optimisation and standardisation of sales processes, tools and frameworks to improve commercial effectiveness.
• Provide CRM and Sales Excellence onboarding and training for new and existing sales team members.
• Produce dashboards, reports and presentations for senior commercial and global stakeholders.
• Translate complex commercial and CRM data into clear business insights and recommendations.
• Monitor pipeline and opportunities to ensure CRM records remain accurate and up to date.
• Coordinate and support regular Sales / Demand Review and performance review meetings.

• Around 3–5 years’ experience in a sales operations, commercial support, CRM, analytical or project-based role.
• Strong Microsoft Office skills, particularly Excel (essential) and PowerPoint.
• Excellent attention to detail and data accuracy, with a strong analytical mindset.
• Experience producing reports, dashboards and business presentations for commercial leaders.
• Strong stakeholder engagement skills, including the ability to work with sales managers and international teams.
• Excellent communication, organisational skills and the confidence to work independently.
• Ability to manage multiple priorities and coordinate activity across different functions and countries.
• Hands‑on experience with CRM systems such as Microsoft Dynamics 365, Salesforce or similar.
• Exposure to reporting and business intelligence tools such as Power BI or Tableau.
• Degree qualified in Business, Marketing, Project Management, Analytics or a related discipline.

The business can offer flexibility around how hours are worked within a 60–80% contract, including:

• 3–4 working days per week (e.g. 3 days at 60%, or Tue–Fri at 80%).
• Potential for shorter working days spread across the week.
• Other flexible arrangements can be considered, aligned to business needs and overlap with the Sales Excellence Manager.

• Newly created role with scope to help build and shape the Sales Excellence function.
• High-profile position supporting an international commercial team and a global CRM transformation.
• Genuine flexibility around working hours and days (part-time only, 60–80%).
• Strong benefits package and annual bonus opportunity.
• Clear potential for future role expansion and development as the business and Sales Excellence agenda continue to grow.

This opportunity would particularly suit individuals who want to combine commercial analysis, CRM management, sales support and stakeholder engagement within a flexible part‑time position, and who enjoy operating independently in an international, evolving environment.