PLM Project Manager

We are seeking an experienced Service Systems Implementation Project Manager to lead a major business transformation programme focused on the implementation and adoption of an enterprise Product Lifecycle Management (PLM) platform within a Service organisation.

The successful candidate will act as the key interface between Service stakeholders and technical delivery teams, ensuring business requirements are translated into effective solutions and that new processes, data structures and ways of working are successfully adopted across the organisation.

Working closely with subject matter experts, business leaders and project teams, you will oversee activities spanning requirements gathering, process design, testing, data migration, user adoption and business readiness.

• Lead the Service workstream across a complex systems implementation programme.
• Manage milestones, deliverables, dependencies, risks and readiness activities.
• Ensure alignment between business objectives and project outcomes.

• Facilitate workshops with stakeholders and subject matter experts.
• Gather, document and prioritise business requirements.
• Translate operational needs into functional requirements and acceptance criteria.

• Document current and future-state business processes.
• Identify process, system, data and organisational gaps.
• Support decision-making on process improvements and transformation initiatives.

• Develop business-focused test scenarios.
• Coordinate system testing, user acceptance testing (UAT) and defect management.
• Obtain stakeholder validation and formal business sign-off.

• Support data assessment, mapping, cleansing and migration activities.
• Participate in migration testing, reconciliation and validation exercises.
• Ensure data quality issues are identified and resolved appropriately.

• Engage key users and business stakeholders throughout the project lifecycle.
• Support communications, demonstrations and training activities.
• Promote business readiness and successful adoption of new processes and systems.

• Maintain project plans, risk registers, issue logs and action trackers.
• Provide regular project status updates to senior stakeholders.
• Escalate risks, resource challenges and delivery concerns where required.

• Minimum 10 years' experience in project management, programme management, systems implementation or business transformation.
• Proven experience delivering enterprise software implementations within engineering, manufacturing, service or industrial environments.
• Demonstrable experience leading complex digital transformation projects involving multiple stakeholders and work streams.
• Experience with Product Lifecycle Management (PLM), Product Data Management (PDM) or similar enterprise systems.
• Understanding of product structures, bills of materials (BOMs), technical documentation, engineering data and change control processes.
• Experience working with engineering or service-related business systems is highly desirable.

• Strong requirements gathering and workshop facilitation experience.
• Ability to translate business needs into process definitions, test scenarios and implementation plans.
• Experience with process mapping, gap analysis and business change initiatives.

• Experience managing testing cycles, user acceptance testing and defect resolution.
• Knowledge of data migration, validation, reconciliation and data quality activities.

• Strong understanding of Agile, Waterfall or hybrid delivery methodologies.
• Experience managing project plans, risks, issues, dependencies, governance and executive reporting.

• Excellent communication and stakeholder engagement skills.
• Ability to influence cross-functional teams across business, technology and operational functions.
• Experience supporting organisational change, training and user adoption initiatives.

• Bachelor's degree in Engineering, Computer Science, Information Systems, Business, Operations Management or a related discipline.
• Relevant project management certifications such as PMP, PRINCE2, Agile or Scrum are advantageous.
• Additional qualifications in business transformation, change management or enterprise systems are desirable.

• Proficiency in Microsoft Office applications, including Excel and PowerPoint.
• Experience with project planning and reporting tools.